Sr Staff Inbound Product Manager - Telemetry

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Role:
Are you passionate about building data-driven products that empower users and drive decisions at scale? Come join the Platform Core Experiences team to shape the future of how we collect, process, and deliver usage and performance data at scale for both internal and external users. You'll define and drive a multi-year vision and roadmap that empowers teams to make smarter and data-driven decisions.

Team:
The specific team is within Telemetry group that belongs in the Platform Core Experiences. Responsible for collecting, processing, and displaying product usage and performance data at scale for internal and external needs. 

What you get to do in this role:   

• Shape the future of our enterprise telemetry strategy, both internal and external capabilities. Develop vision and 3-year roadmap on initiatives and capabilities that empower our users to make better data-driven decisions. 
• Working with Eng, Design, QE for defining outcomes that drive release planning, epic/story creation to streamline execution, and delivering the outcomes that exceed the expectations of our customers 
• Engage in customers and end users to gather insights and feedback, to inform development of new capabilities and enhancements. 
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences
• Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 12+ years of software product management experience
• Experience leading and developing data intensive applications, such as product usage analytics or application performance monitoring 
• Strong understanding of building data intensive applications including tradeoffs on collection, storage, and query.  
• Navigate, manage and align a matrixed organization that involves internal and external data needs 
• Familiarity with data query language, data warehouse solutions, application monitoring or data analytics products. 
• Familiarity with industry standards around data collection or conventions such as GDPR, OpenTelemetry, etc. 
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience defining and  capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Experience driving solution development through big-picture solution development
• Ability to serve as a team lead, and coach employees at lower levels

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.