Offer summary

Qualifications:

Bachelor's degree in Computer Science or Information Systems or equivalent technical discipline., 5+ years of database management and performance tuning experience., Strong problem-solving and analytical skills with an aptitude for learning new technologies., Experience with scripting languages such as Python and Javascript, and familiarity with Unix environments..

Key responsibilities:

Conduct performance and stress testing for customer simulations.

Develop and deploy mission-critical software on cloud infrastructure.

Lead individual projects, including scheduling and reporting.

Support and test large-scale web-based distributed applications in a Unix environment.

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Strong experience with performance and stress testing tools and approaches for driving realistic customer simulations
5+ years of database management and performance tuning
5+ years of experience supporting or testing large scale web-based distributed applications on containers such as Apache/Tomcat, JBoss, Web Logic, and Web Sphere in a Unix environment
3+ years of experience developing on a SaaS, PaaS, or Cloud Infrastructure product/solution
Proven experience with concurrency, multithreading, and distributed system architectures
Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions
Strong problem-solving and analytical skills with an aptitude for learning new technologies
developing and deploying mission critical software
Bachelor's degree in Computer Science or Information Systems or equivalent technical discipline, or similar work experience.
Eagerness to learn everything about the ServiceNow Platform

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Experience with service now platform, scripting, tuning, troubleshooting is highly preferred.
Scripting: basic shell scripting, Python, Javascript
Solid understanding and experience with databases mainly Mysql (and Oracle)
Solid understanding of schemas, table spaces, indexing, and database performance optimization
Familiarity or knowledge of CentOS/RedHat operating system (admin/root level)
Demonstrated experience leading individual projects, including scheduling and reporting
Formal experience on a DevOps or Performance or support team is desired

JV20

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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