Benefits Operations Specialist

Why Arcoro?

Want to work with a solid company that’s transforming HR for the construction industry? Our team of dedicated professionals helps construction, contracting and field services companies hire, manage and grow their workforce with a market-leading SaaS solution. As a member of the A-Team, you’ll enjoy a top-notch employee experience where you can embrace your problem-solving skills and innovation, work with a team of great colleagues and see the impact of your contribution each day Our culture is collaborative, and we believe strongly in training, growth and internal advancement. We offer competitive compensation including comprehensive benefits and a generous time-off policy. We offer both on-site and remote opportunities.

At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer’s daily lives.

About the Job:

The Project Specialist is responsible for the overall success and efficiency of Annual Enrollment, and Affordable Care Act (ACA) filing, and other special projects. The Project Specialist provides support in the form of training, system configuration, documentation development, and project management to customers, partners, and internal departments. This position requires both strong technical acumen and the ability to foster and maintain positive customer relationships. A positive attitude, strong work ethic, superior attention to detail, ability to communicate effectively, and a desire to find creative solutions to problems are key to success.

What You Will Be Doing:

• Creates an outstanding customer experience for clients and partners by maintaining the highest level of customer service in every customer or partner interaction.
• Serves as a subject matter expert for Arcoro’s Benefit Management and Affordable Care Act products services.
• Facilitates scoping calls with customers and/or partners to determine project scope, define expectations, and establish project plans and timelines.
• Is responsible for gathering, reviewing, and analyzing all project raw materials.
• Is responsible for completing system configuration updates to existing customer accounts, rolling over benefit elections to new plan years, and other tasks associated with annual enrollment and other configuration projects.
• Is responsible for tracking and processing customer ACA filings for submission to the IRS and communicating data or submission issues and filing status results to customers.
• Assists customers with executing Affordable Care Act (ACA) filings including generating forms, understanding system derivation logic, and verifying and updating employee system data used in ACA form generation.
• Completes self-QA on all system configuration work and facilitates client testing and validation of system configuration and performance.
• Delivers projects within the budgeted timeline.
• Manages key assigned customer projects including annual enrollment, acquisitions, and other special projects utilizing project management skills and techniques.
• Provides regular status reports to all internal and external stakeholders.
• Must be able to manage multiple projects and customers in a wide range of specialties and practices utilizing strong relationship-building and communication skills.
• Provides client training on system usage and best practices.
• Reports projects statuses, survey results, and other related metrics to the Director of Professional Services and Training on an ongoing basis.
• Utilizes established process documentation and best practices and assists in the development and maintenance of support and training materials.
• Performs other duties as assigned.

Must Haves:

• 5+ years of professional experience and or a bachelor’s degree in business, Management, or Technology
• 3-5 years of industry experience with Technology, Health Care, Human Resources, or Benefit Administration
• 3+ years in HCM and benefit management within a SaaS organization
• Strong project management or relationship management experience
• Strong analytical skills and attention to detail
• Proficient in Excel
• Strong communication skills, both written and verbal
• Demonstrated ability to manage multiple projects at the same time and operate under tight project deadlines

Perks and Benefits:

• Competitive salary
• 401(k) with Company match
• Company-paid holidays, sick pay & Flexible PTO
• Full Time Remote and hybrid work options
• Medical/Dental/ Vision, STD/LTD, Life Insurance

About the Company

A rapidly growing SaaS company, Arcoro offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provides end-to-end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning and improved employee productivity. Our HR solutions integrate with top construction ERP systems further positioning Arcoro as a leader in proven modular HR solutions. With Arcoro’s flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking and more. Arcoro has over 7000 customers across North America.

Arcoro is a Fair and Equal Opportunity Employer

Arcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.