Delivery Manager

When you join Kainos, you get to think beyond limitations to make an immediate and positive impact – like transforming digital services for millions of citizens or helping Fortune 500 companies get live and thrive on Workday.

You’ll be part of a people-first culture that is growing around the world. We’re a creative, committed, and diverse group of individuals who succeed as a team.

At Kainos your ideas are heard and valued and you’ll leave a legacy that you can feel proud of.  Join us and discover how our people write our story.

As a Delivery Manager at Kainos, you will be responsible for ensuring that Kainos’ innovative digital services and platforms meet the user need and the outcomes agreed between Kainos and the client, whilst ensuring our delivery follows good governance and quality standards. You will empower and support Kainos teams to perform well, learn and grow in a manner that is consistent with Kainos company values. You will leverage successful delivery and strong client relationships to explore opportunities to win follow-on business with existing customers. Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role in a consulting environment is a must-have).

The successful candidate will exhibit the following:

Governance 

• Ensure appropriate project governance arrangements and technical quality standards are developed and followed throughout the project lifecycle. 
• Effectively manage project risks and issues, escalating where appropriate.   
• Comply, and ensure team members comply, with all confidentiality and non-disclosure policies and agreements and ensure the security of information, at all times. 

Delivery 

• Understand critical success factors for the project (beyond the traditional measures: on time, on budget and to agreed scope) and ensure each work stream has a plan in place to achieve the success factors. 
• Be responsible for achieving or exceeding profitability targets plus accurate and timely forecasting and reporting of project variables (revenue, staffing, work in progress, debt etc.).  
• Exploit opportunities for adding value to the client, ensuring that expectations are proactively managed and issues are addressed promptly and appropriately. 

Team 

• Motivate and empower teams to create a positive and creative culture for our people to perform well, learn and grow.  
• Put people first & develop others – You’ll manage, coach and develop a small number of staff, with a focus on managing employee performance
• Ensure all team members have clear goals, receive regular feedback and have timely and constructive appraisals. 
• Ensure team members have learning and development objectives to acquire and maintain the skills necessary for the project. 
• Have responsibility for staffing teams and on-boarding of new team members. 
• Build and maintain constructive and collaborative relationships with the client, other suppliers and third-party stakeholders.  

Business Development & Account Management 

• Support future growth by working closely with Sales, Account Leads & Account Management teams, assisting where required with the sales/procurement cycle to best position Kainos to win profitable new business. 
• Promote successes Kainos-wide, to our customers and to the market, through case studies, award submissions, blogs, tweets etc. 
• Understand the contracts and commercial terms applying to our projects and ensure that Kainos is not compromised by non-compliance. 
• Professional Development and Growth 
• Contribute to continuous improvement initiatives within the Management Capability. 
• Understand current thinking from the Technology, Experience Design and Consulting capabilities and drive alignment accordingly. 
• Encourage innovation in technology and process both within the project and outside the project.   
• Proactively assist with recruitment activities to enable stable organisational growth.

Minimum requirements

• Minimum of 2 years demonstrable success managing software delivery projects using agile methodology for external customers
• Substantial experience in managing and leading project teams including line management responsibility. 
• Evidence of developing and managing sound client-supplier relationships and good knowledge of at least one industry vertical (e.g. Financial Services, Health or Government).  
• Strong commercial awareness and sound understanding of project dynamics. 
• Excellent interpersonal skills. 
• Highly flexible (including a willingness to work away from home base).

Desirable

• Public or Healthcare sector experience.
• Experience of user research, analytics and design disciplines and their contribution to the effective delivery of digital services and platforms. 
• Evidence of securing significant follow-on business with an existing client. 
• Holds a current and recognised Project or Programme Management certification.
• Experience of project delivery aimed at digital transformation.  Evidence of innovating or leading initiatives to improve management and leadership practices within a team or an organisation.