Offer summary

Qualifications:

Experience in patient-facing roles, preferably in healthcare settings., Familiarity with psychology or mental healthcare field is preferred., Demonstrated proficiency in Microsoft Office and comfort with EHR systems., Strong communication skills with an empathetic approach to guiding families..

Key responsibilities:

Manage new patient inquiries and conduct intake calls with families.

Educate families about treatment options and assess their suitability for care.

Coordinate clinician schedules and prepare necessary patient information for assessments.

Track intake data and provide reports to the Operations/Business team.

Job description

Who we are

Handspring has set out to rebuild the pediatric behavioral health system from the ground up. We are a team of diverse, mission-driven, and passionate individuals dedicated to making quality mental healthcare accessible to all young people.

We’re hiring an Intake Coordinator at Handspring.

Join our fully remote team, earning $52.5k base salary, plus potential to earn more annually. Enjoy full healthcare benefits, PTO/sick days, and work-from-home support.

About the role

We are looking for an Intake Coordinator to join our Clinical Operations team.

This is a unique opportunity to get in on the ground floor of a mission-driven organization looking to transform behavioral healthcare for youth. You will be an integral part of the Clinical Operations team, and work directly with our Clinical Services teams. As a member of the Clinical Operations team, you will be responsible for taking intake calls and walking new patients through the intake process. You’ll help families feel supported and confident in taking the first step toward care - clearly communicating our model, answering questions with empathy, and encouraging them to begin services when appropriate. You will work closely with other teams to implement protocols for the intake process and ensure operational excellence within the clinical organization.

What you’ll do

Day-to-day responsibilities will include, but not be limited to:

Manage new patient inquiries and intakes
Schedule and complete intake calls with new families/patients
Educate families on Handspring, our treatment program, and their treatment options. Assess family’s/patient’s suitability for treatment during intake call process and ensure specific criteria is met prior to scheduling assessments
Engage with families empathetically and confidently to help them feel ready and motivated to begin care, addressing hesitations, building trust, and reinforcing the value of early intervention
Address any patient follow up questions, concerns or complaints ahead of initial assessment
Manage clinician’s schedules by setting up initial assessments and coordinating next steps with appropriate Handspring staff
Ensure appropriate staff have the information required to move forward with initial assessments, i.e. prepare patient charts in our EHR system, ensure consent and billing forms are completed, ensure measures are completed
Follow cancellation, rescheduling and no-show policies and procedures as needed
Communicate with new patients via EHR system
Perform consistent follow-ups with pending leads who have not been scheduled
Track intake data, communicating finds to Operations/Business team. Provide weekly and monthly reports reflecting progress towards organizational census goals
Perform additional intake, business development, marketing and clerical tasks as needed or assigned

What we’re looking for

You are excited about being part of an early-stage, mission-driven healthcare organization
You are interested in working in a team-oriented, dynamic work environment
Willingness to work afternoon/evening hours (eastern standard time) 3 days a week
Experience working in patient facing roles
You’re confident and compassionate when speaking with families, and you know how to guide them toward care by encouraging next steps with clarity and warmth
Familiarity with psychology or mental healthcare field
You can support multiple projects simultaneously
Demonstrated proficiency in Microsoft Office tools. Comfort with using and learning new technologies, including Zoom, electronic health record systems, appointment scheduling tool, and other team collaboration tools
Familiarity with working in an EHR system or a system similar

Position Details

Full-time, remote position
You must be based in the United States and have U.S. work authorization
The salary is $52,500, plus stock options

Benefits

Generous PTO: 15 days (year 1), 20 days (year 2), 25 days (year 3 and after)
Plus, 7 paid flex days per year, primarily intended for sick time - though up to 3 may be used for religious holidays, volunteering or other personal needs
12 paid company holidays
Competitive medical, dental, and vision insurance options
Company-provided laptop device and work from home support
401k Program

Required profile