Professional Services Project Manager, Resware

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

As we continue scaling our Professional Services organization, we’re hiring a Resware Professional Services Project Manager to lead end-to-end delivery of onboarding and services engagements for our Resware customers. This role will oversee the full project lifecycle—from initial scoping and kickoff to configuration, training, and go-live. In partnership with our Solutions Architect and Customer Success teams, the Project Manager ensures that every customer has a well-orchestrated and impactful onboarding experience.

This individual will be responsible for project planning, stakeholder communication, timeline management, and risk mitigation, while also supporting functional requirements gathering and contributing to hands-on configuration of the Resware platform as needed. The ideal candidate has strong organizational and interpersonal skills, thrives in a fast-paced, customer-focused environment, and is passionate about improving operational efficiency through smart systems design.

RESPONSIBILITIES

• Serve as the primary point of contact for onboarding and services engagements for Resware customers, managing all aspects of project delivery from kickoff through post-go-live handoff.
• Collaborate with Solutions Architects and Customer Success Managers to define project scope, milestones, deliverables, and resource needs.
• Create and manage detailed project plans, ensuring engagements remain on time, in scope, and within budget.
• Facilitate project meetings, status updates, and proactive communication with internal and external stakeholders.
• Identify and mitigate project risks and issues, escalating as necessary to maintain alignment and progress.
• Support functional discovery by capturing customer business needs and translating them into workflow or configuration requirements.
• Coordinate internal resources across Product, Engineering, Support, and Services teams as needed to ensure successful outcomes.
• Participate in hands-on Resware configuration and/or customer training sessions depending on project complexity and scope.
• Support internal process development by contributing to the refinement of onboarding frameworks, documentation, and best practices.
• Serve as a customer advocate, championing thoughtful configuration and strategic services that drive long-term value and adoption.

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• 3+ years of experience managing enterprise software onboarding and implementation projects, preferably in the title, escrow, or real estate tech space. 
• Strong project management skills with experience using tools such as JIRA, Monday.com, Asana, or equivalent.
• Prior experience as a Resware administrator, consultant, or project lead is highly desirable.
• Solid understanding of title and escrow workflows and business operations.
• Proven ability to juggle multiple complex projects with competing deadlines.
• Excellent communicator who can clearly and confidently lead meetings and navigate sensitive or ambiguous situations.
• Detail-oriented and highly organized, with a bias toward action and problem-solving.
• Capable of balancing structure with flexibility in a fast-moving, ever-evolving environment.
• Passionate about helping customers succeed and improving internal delivery processes.
• While this role is based in Austin, Texas, we're open to exploring remote possibilities for qualified candidates. 

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

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