Senior Product Manager

Job Description

As a Senior Product Manager specializing in offer optimization, you will spearhead the development of sophisticated tools that enable our merchants to maximize revenue through personalized, data-driven offers. Your core focus will be on the strategy, development, and optimization of features encompassing cash back offers, discounts, and various customer rewards across all Postscript acquisition touchpoints. You will be instrumental in delivering impactful products leveraging AI and customer data to precisely tailor offers, significantly driving both customer acquisition and retention.

This position is fully remote, and Postscript has been a fully remote company since day 1. Though there is a strong preference for candidates located in ET / CT time zones. 

Primary skills & experiences

This Senior Product Manager will be responsible for building products that help our merchants make more money through subscriber acquisition and offer tools. At a minimum, this Senior Product Manager scope includes end-to-end ownership of Cash Back (Fondue) product line and offer optimization strategies across all Postscript surfaces.

Helpful skills:

• Technical degree in a relevant field.
• Strong understanding of the intersection of e-commerce, pricing and offer strategy, fintech, and martech (AI expertise is a significant advantage).
• Experience in business intelligence, financial modeling, opportunity sizing, and/or forecasting.
• Possesses MBA or a General Manager background

Helpful experiences:

• Experience in product operations or technical program management.
• Execution experience with high-scale, multi-channel messaging platforms.
• Experience with platform expansion (e.g., new primary platform integrations beyond Shopify).
• Direct experience within the e-commerce, martech, and fintech sectors.
• Experience scaling and expanding existing product lines.
• Prior experience as a startup founder/cofounder
• Familiarity and experience within the Shopify ecosystem.

Primary duties

• Own and articulate the product vision and strategic roadmap for offer optimization and the Cash Back (Fondue) product line, ensuring strong alignment with company objectives and the evolving needs of our merchants, while actively integrating AI-driven insights and sophisticated data models.
• Lead the design and implementation of innovative offer optimization features that empower merchants to deliver highly personalized offers based on nuanced customer behavior, thereby maximizing conversion rates and fostering enduring customer loyalty.
• Drive product development across all offer optimization surfaces, collaborating effectively with cross-functional teams (engineering, design, marketing, sales) to deliver impactful features while  ensuring timely execution and measurable results.
• Define and rigorously track key business line success metrics for offers products, analyzing performance across the entire customer lifecycle to inform data-driven decisions for continuous optimization and refinement of our offerings.
• Forge strong partnerships with engineering, data science, and Go-to-Market teams to deliver scalable and personalized offer solutions that seamlessly integrate with Postscript’s rapid growth and the expanding needs of our merchant base.
• Cultivate deep expertise in diverse offer structures, gaining a thorough understanding of how various offer types (e.g., cash back, discounts, free shipping, bundles) influence customer behavior and the resulting ROI for our merchants.
• Champion innovation in offer strategies, proactively identifying opportunities to strategically leverage AI and machine learning technologies to significantly enhance offer effectiveness and personalization across all Postscript properties.

Desired skills & experiences

• 7+ years of progressive Product Management experience; Founder or Co-Founder experience within a B2B or B2B2C SaaS company is strongly preferred.
• Demonstrable experience with offer optimization strategies within e-commerce, marketing technology, or fintech industries.
• Foundation in AI-driven product development, particularly with practical applications of machine learning for customer behavior analysis and segmentation.
• A technical background or degree in a relevant discipline, coupled with a solid grasp of product management best practices and methodologies.
• Proven track record of successful execution in high-scale, multi-channel messaging platforms, with a strong understanding of personalized marketing principles.
• Significant experience within the Shopify ecosystem or similar leading e-commerce platforms is highly preferred.                                                                                                                                                                                                                                                                                                                                                                                  

What We’ll Love About You

• You are deeply analytical and excel in data-driven environments, leveraging insights and analytics to rigorously inform strategic decisions and consistently optimize product outcomes.
• Your innate curiosity fuels a continuous exploration of emerging technologies and advancements in AI, data science, and generative tech, proactively identifying opportunities for impactful innovation.
• Your strategic foresight enables Postscript to consistently remain at the forefront of offer optimization, empowering merchants to craft compelling and highly effective offers that drive results.
• You are an inspiring and collaborative leader, fostering a shared sense of purpose within your teams and driving successful outcomes through effective cross-functional influence.
• You possess a genuine passion for innovation within the offer space, consistently pushing boundaries to create groundbreaking products that deliver tangible and measurable value to both merchants and their customers.
• You are intensely customer-focused, proactively engaging with customers to gather invaluable feedback and directly incorporating their insights into your strategic roadmap decisions.

What You’ll Love About Us

• Competitive salary range of USD $156k – $180k base plus significant equity (we maintain a non-geo-based salary structure).
• High-growth startup environment offering substantial opportunities for direct impact and significant career advancement.
• Flexible work environment – work remotely from home or your preferred location.
• A fun, passionate, and collaborative team that genuinely enjoys the work we do.
• Competitive compensation package with meaningful equity opportunities.
• Flexible paid time off policy to support your work-life balance.
• Comprehensive health, dental, and vision insurance plans.

What to expect from our hiring process:

• Intro Call: You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript. 
• Hiring Manager Intro: You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position. 
• Virtual Onsite Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
• Homework Assignment: We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
• Final FEACH Interview: This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
• Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.
• Offer: We send over an offer and you (hopefully) accept! Welcome to Postscript!