Product Manager - Student Billing

Company Description:

Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry.

We are a growing, values-led community of 350 employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning. And we’re succeeding! As of early 2024, we are supporting 3200+ schools in 60 countries.

Veracross is five product brands in one global tech company

• Veracross SIS is a one-person, one-record school management platform

• Magnus Health provides cloud-based Student Health Record (SHR) solutions
• Digistorm connects with their communities through Digistorm Websites, Digistorm Funnel, and Digistorm Apps.
• Epraise incentivizes student well-being and connects teachers, students, and families.
• Firefly provides an online learning space for students and teachers

Role Summary:

As a Student Billing Product Manager, you will lead the strategy and execution for the Veracross student billing platform, which supports K–12 private schools in managing tuition, fees, and family payments. You'll work closely with customers, internal stakeholders, and cross-functional teams to deliver user-centric billing solutions that enhance both operational efficiency and the family payment experience.

Key Responsibilities:

• Lead product strategy, planning, and execution for the student billing platform
• Define and prioritize product roadmap and requirements through market research and customer discovery
• Collaborate with UX, engineering, and business teams to deliver intuitive, compliant, and scalable billing features
• Analyze and respond to stakeholder feedback, usage data, and business metrics to guide product decisions
• Ensure regulatory compliance and reduce billing/payment risk exposure
• Optimize user experience for school business offices and families making payments
• Track KPIs, report on product performance, and adapt strategy based on measurable impact
• Support customer success, GTM, and support teams with training and documentation
• Drive continuous improvement across billing workflows, integrations, and automation

Requirements

• 7+ years in product management, including at least 2 years managing financial or billing products
• Experience with student billing, accounts receivable, tuition management, or related fintech platforms
• Bachelor’s degree in Business, Accounting, Finance, or a related field; MBA or equivalent a plus
• Strong understanding of SaaS product development lifecycle
• Experience with ERP or financial systems (e.g., Blackbaud, FACTS, TADS, Veracross, or similar platforms)
• Exceptional communication, stakeholder management, and collaboration skills
• Analytical mindset with a focus on measurable product outcomes
• Passion for improving the education experience for schools and families

Bonus Points

• Experience working in a K–12 school business office or with independent schools
• Familiarity with family engagement and financial aid platforms
• Background in fintech, payment processing, or compliance
• Knowledge of global payment standards and cross-border transactions
• Experience with machine learning and automation in billing or finance

What You’ll Impact

• Deliver user-friendly billing experiences that build trust with families
• Enable business offices to work more efficiently and accurately
• Help schools improve cash flow and reduce administrative burden
• Support cross-functional efforts around compliance, fraud prevention, and customer support
• Contribute to the financial health of educational institutions and the satisfaction of their communities

Benefits

• 3 weeks of vacation per year
• 14 paid holidays per year (including the week off between Christmas and New Year's Eve)
• 56 Hours of paid sick leave annually
• Top tier benefits -
• Medical, Dental & Vision (Blue Cross Blue Shield & EyeMed)
• Veracross LLC Fidelity 401(k) Plan - Managed by Sentinel Benefits

Salary at Veracross is determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. The compensation range for this position is $110k to $150k (annualized USD) in addition to potential bonus.

We value the power of an inclusive culture and a strong sense of belonging. We seek to infuse diversity and inclusion in everything we do while promoting a culture where differences are embraced as strengths; opportunities are equal and accessible; consideration and respect are the norm; and all team members are supported in reaching their full potential.