Account Manager (Clinical Trial Sourcing)

**Please note this is not a sales or research role.**

About Account Management at Clinigen:

Clinigen is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely on time and wherever they are needed in the world.

The Account Manager will own the key account to which the role is allocated, delivering exceptional service, responsiveness and technical ability. Owns the process from opportunity recognition to delivery of profit.

To be successful in this role you should have:

• Educated to degree level and preferably in a science related field
• 3+ years direct project management experience at a CRO, CDMO, Pharmaceutical or Biotech company
• Clinical trial sourcing experience preferred
• Knowledge of the key principles of cross functional project management

Your role at Clinigen:

• Champion and deliver world class customer service to assigned clients in the portfolio
• Develop and execute account management plans for key strategic accounts, with a focus on broadening and deepening relationships
• Be the single point of contact (SPOC) for the key account, communicating, coordinating and managing internal and external stakeholders appropriately
• Work with Business Development/VP Strategic Accounts and Regional Head of Account Management to set KPIs for key accounts and review on a periodic basis
• Arrange and attend clients meetings with Business Development/VP Strategic Accounts
• Demonstrate a good understanding of the clinical trial supply chain through working with strategic sourcing group
• Review and vet client requests/requirements and formulate sourcing strategy, utilizing tools, databases and the Strategic Sourcing team
• Oversee the management of incoming orders through from date of receipt to final delivery with supply vendor
• Offer support to Business Development in pursuit of new clients in line with Key Account Management strategy
• Work with Business development to devise a transition plan for new accounts to be managed within account management team

We’re excited about you if you have:

• Live within either the Eastern or Central time zone
• Experience in a customer-facing account role
• Knowledge of trends and developments in the Pharma and Clinical Trial Services space
• Very strong presentation skills
• Excellent communication skills and ability to communicate effectively with all levels of an organization
• Exceptional negotiation and persuasion skills
• Flexible and adaptability to changing situations

Benefits

While at Clinigen, you’ll enjoy:

The culture. Thanks to our diverse opportunities for engagement and involvement, every colleague’s Clinigen experience can be a bit different, and we’re proud of that. We work hard to ensure our company culture is inclusive to people from all backgrounds and social styles.

The transparency with leadership. All colleagues can share anonymous feedback with leadership on a weekly basis through our employee engagement platform. We use this feedback to inform our actions and decisions. We’ve been able to take steps to continuously improve how we do things at Clinigen.

The benefits. We take pride in having a broad range of activities, systems, and programs that provide a competitive benefit offering and build a culture of celebrating success.

EEO. Clinigen is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.