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Customer Success Analyst

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Ukraine

Offer summary

Qualifications:

2+ years of experience in an analytical role, Advanced knowledge of Excel/Google Sheets, Upper-Intermediate English proficiency, Familiarity with CRM systems like Salesforce or HubSpot is a plus..

Key responsibilities:

  • Understand and evaluate client business strategies to enhance customer value.
  • Measure and analyze ROI and critical data points for alignment with client strategies.
  • Create compelling data narratives and identify performance enhancement opportunities.
  • Monitor account health and suggest mitigation strategies for better outcomes.

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Job description

Influ2 is a new kind of B2B advertising that actually works.
With Influ2, GTM teams can focus on the same buyers throughout the entire buying journey—from cold prospecting to closing and upselling—driving sales revenue. Buyers who engage with Influ2’s contact-level ads are twice as likely to convert.

Over 100 enterprises and mid-market companies worldwide, including industry leaders such as Capgemini, AppsFlyer, and Hexaware, love our technology. We hope you will love it too.

As a Customer Success Analyst at Influ2, you'll be a liaison between Customer Success and Business Analysis teams to elevate customer performance through sharp data analytics. You'll dive deep into customer strategies and performance to craft compelling ROI stories, design insightful quarterly business review decks, and deliver targeted reports. Your role is crucial in weaving data into powerful narratives that drive strategic decisions and customer success.

What you'll do:
  • Understand customer strategy: Grasp the client's business strategy and evaluate how it integrates with our product offerings to enhance customer value.
  • Measure ROI: Consistently measure and analyze ROI and other critical data points against the client's strategy to ensure alignment and effectiveness.
  • Create strategic narratives: Utilize ROI and other key metrics to create compelling data narratives. Identify opportunities for performance enhancement and acceleration.
  • Monitor account health: Take the initiative to review and interpret health scores to identify risks and suggest mitigation strategies for better outcomes.
  • Partner with Customer Success Managers: Work closely with the customer success team across various time zones to align goals, share customer insights, and drive coordinated efforts to craft a positive story for customers with data analysis. 

    • Experience:
  • You bring 2+ years of experience in a related analytical role.
  • You have advanced knowledge of Excel/Google Sheets. 
  • Familiarity with Looker and Google Studio would be a plus. 
  • Prior experience with CRM (e.g., Salesforce, HubSpot) and customer success metrics would be a plus. 

    • Skills:
  • Upper-Intermediate English is essential.
  • Project and time management: You excel at managing multiple projects with different focus areas simultaneously.
  • Strong communication skills: You foster strong relationships and communicate clearly with stakeholders, including CSMs and cross-functional teams. You are adept at advocating for data-driven strategies and improvements based on analytical findings.
  • Technical acumen: You learn quickly and understand product setups and technical details essential for effective analysis and troubleshooting.
  • Attention to detail: You provide exceptional attention to detail in creating and delivering customer-facing presentations that are both informative and persuasive.

    • At Influ2, we highly appreciate a wide range of experiences and backgrounds. So, even if your history doesn't perfectly match our list, we would still be delighted to receive your application and learn more about you!

    What's in it for you?
  • Startup Environment. Influ2 has a flat organization without hierarchy in communication. Horizontal communication is encouraged, and everyone's opinion is essential.
  • Working alongside a fast-growing team of professionals distributed among ten countries, setting the new global B2B advertising standard, already adopted by Fortune 500 companies.
  • Flexible working environment when it comes to your schedule and location preference. We don't have fixed working hours. Choose where and when you work.
  • Generous and flexible PTO policy, which empowers you to take the time you need, ensuring you come back refreshed and ready to make an impact.

    • About Influ2

    We're convinced that the diverse ideas and experiences every Influ2encer brings are the key to our success. To make sure our culture and products reflect this blend of viewpoints and backgrounds, there's no room for discrimination here. Our approach to hiring, training, promoting, and compensating individuals is grounded in merit and competence.

    We're committed to offering equal employment opportunities to all qualified individuals, no matter their race, age, religion, where they come from, gender identity or expression, sexual orientation, marital status, physical or mental disability, military or veteran status, or any other characteristic protected by law. Everyone at Influ2 plays a part in keeping our workplace welcoming and free from discrimination and harassment. 

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    AnalyticsProject ManagementCustomer Experience ImprovementCustomer Success ManagementMicrosoft Dynamics CRMOpen Studio

    Other Skills

    • Google Sheets
    • Microsoft Excel
    • Technical Acumen
    • Detail Oriented
    • Communication
    Are you interested?

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