Offer summary

Qualifications:

4+ years of experience in customer success, account management, or client-facing roles, preferably in fintech or SaaS., Proven track record managing strategic accounts and complex customer relationships., Strong communication skills with the ability to simplify technical concepts for non-technical stakeholders., Multi-lingual proficiency in English and Spanish and/or Portuguese, with experience in international client relations..

Key responsibilities:

Own the end-to-end customer relationship post-sale, including onboarding, activation, engagement, and retention.

Serve as the strategic point of contact for clients, providing guidance and support.

Collaborate with product and engineering teams to represent customer needs and influence product decisions.

Drive customer satisfaction through proactive outreach, education, and monitoring of key health metrics.

Job description

About Conduit

Conduit is modernizing financial infrastructure by building the rails that power next-generation money movement. We help companies connect to financial systems in a simple, compliant, and scalable way — making it easier than ever to launch innovative financial products. We're a fast-growing, venture-backed startup focused on solving complex technical and regulatory problems for fintechs, enterprises, and developers. If you're excited about transforming finance through technology, you’ll feel right at home with us.

About the Role

We’re looking for a Client Success Lead to own and elevate the post-sales experience for our customers. In this role, you’ll be the trusted advisor to some of our most strategic clients — ensuring successful onboarding, ongoing value delivery, and long-term partnership growth.This is a cross-functional position where you’ll work closely with product, engineering, and sales to advocate for customer needs and ensure Conduit delivers exceptional results.

Responsibilities

Own the end-to-end customer relationship post-sale: onboarding, activation, engagement, and retention

Serve as the strategic point of contact for clients, providing guidance, troubleshooting, and support

Collaborate with product and engineering to represent the voice of the customer and influence roadmap decisions

Build scalable playbooks and processes to streamline customer success operations

Drive usage, adoption, and satisfaction through proactive outreach and education

Identify expansion opportunities and partner with sales on upsells and renewals

Monitor key health metrics and act quickly to prevent churn or friction

Create feedback loops to help improve our product and client experience

Requirements

4+ years of experience in a customer success, account management, or client-facing role — ideally in fintech, SaaS, or infrastructure platforms

Proven track record managing strategic accounts or complex customer relationships

Strong communication skills and ability to simplify technical concepts for non-technical stakeholders

Experience working cross-functionally with product, sales, and engineering teams

Comfortable in a fast-paced, high-growth environment where ambiguity is the norm

Empathy, resourcefulness, and a relentless drive to make customers successfulBe multi-lingual with strong English with Spanish and / or Portuguese a long with having experience with international clients

Having worked in an autonomous role, working as a key individual contributor and supporting our growth with building out the team

Bonus Points

Experience with APIs, embedded finance, or financial infrastructure products

Previous startup or early-stage experience

Familiarity with compliance or regulatory landscapes in finance

What we offer

Competitive salary + meaningful equity

Remote-first team with flexible work culture

Health, dental, and vision benefits

Opportunity to shape the future of financial technology

A collaborative, curious, and mission-driven team

Required profile