Offer summary

Qualifications:

Knowledge of Windows operating systems and Office suite., Experience in technical support, including remote and on-site assistance., Ability to diagnose and resolve hardware and software issues., Good communication skills for customer interaction..

Key responsibilities:

Provide first and second level technical support via phone, remote, and on-site.

Manage the opening, tracking, escalation, and closure of support tickets.

Install, update, and troubleshoot software applications.

Configure network settings and identify physical network problems.

Job description

Externo: Atendimento de 1° e 2° nível (telefônico, remoto e presencial).
Abertura, acompanhamento,escalonamento e fechamento de chamados.
Software, (instalação e atualização em geral, diagnósticos e soluções de problemas).
Configurações de redes (lógica) e identificação de problemas físicos.
Sistema operacional Windows, pacote office.

Required profile