Project Manager

Who We Are
Betterez is a venture-backed B2B SaaS company founded in 2011, on a mission to modernize the ground travel and transportation industry. Headquartered in Toronto, we help operators across more than 10 countries digitize their operations, enhance the passenger experience, and increase revenue and efficiency.

In 2022, Betterez joined The Busbud Group, marking a new phase of growth and innovation. Together, we’re building a smarter future for global mobility—and we’re looking for passionate, impact-driven people to join us.

About the Role
We’re hiring a Project Manager to join our growing Customer Success team and lead the implementation of the Betterez platform across Mexico and LATAM. This is a remote role, but the successful candidate must be based in Mexico City, as some in-person meetings and travel with local clients will be expected.

As a Project Manager, you’ll be the driving force behind successful SaaS deployments—overseeing timelines, configuring the product, and collaborating closely with both clients and internal teams. This is a hands-on, client-facing role that requires technical aptitude, strong communication skills, and a passion for solving real business problems.

You’ll guide customers through the full lifecycle—from kickoff and requirements gathering to go-live and post-launch support—ensuring they get maximum value from the Betterez platform.

Key Responsibilities

• Lead end-to-end implementation projects for both small and enterprise clients in LATAM
• Develop project plans, track timelines, manage scope, and proactively address risks
• Get hands-on with the Betterez platform: become proficient in configuring and customizing the system based on client needs
• Translate client goals into tailored solutions, ensuring alignment with platform capabilities
• Collaborate with internal teams (technical, product, support) and external partners
• Conduct training sessions and help clients embed the system into daily operations
• Ensure ongoing stakeholder alignment with clear, proactive communication
• Troubleshoot challenges and escalate as needed—always with a solution-focused approach
• Identify opportunities for clients to better leverage the platform and streamline their workflows
• Demonstrate a self-starter mindset, proactively learning the Betterez platform, understanding client business models, and taking initiative to solve problems and drive projects forward with minimal supervision

What You Bring

• Based in Mexico City (role is remote but requires occasional in-person client meetings)
• Fluent in Spanish and English—comfortable discussing technical topics in both languages
• 3 to 5+ years practical experience in project management, implementation, or business analysis—preferably in SaaS or tech
• Degree in Business, Engineering, Computer Science, or a related field, or equivalent practical experience
• Direct experience delivering software solutions for clients (not just tracking milestones)
• Familiar with tools like Jira, ClickUp, or Trello, and working in Agile/hybrid environments
• Strong organizational and time-management skills—you can juggle multiple projects at once
• Excellent interpersonal and communication skills—you build trust and communicate clearly
• Comfortable with technical topics (e.g. REST APIs, webhooks, basic specs)—collaboration with developers doesn’t intimidate you
• A strong plus: Experience in the bus, travel, logistics, or ground transportation industry
• A strong plus: PMP or similar project management certification

Why You’ll Love Working Here

• Make an impact: Help digitize and modernize a vital part of the travel industry
• Remote: Work remotely with flexibility and autonomy
• Collaborative environment: Join a diverse, supportive team that values learning and ownership
• Career growth: Gain exposure to meaningful projects, international clients, and cross-functional work
• Competitive compensation aligned with your experience and impact