Offer summary

Qualifications:

Proficiency in VMware vSphere, Hyper-V, and VMware Horizon View with at least 2 years of hands-on experience., Familiarity with AWS, Azure, SCOM, SCCM, and Chef Infra., Good knowledge of Windows Server and physical infrastructures such as rack and blade servers., Basic to intermediate understanding of networking and ITIL practices..

Key responsibilities:

Provide technical support for incidents, problems, and critical changes.

Manage change processes, including approvals and monitoring execution.

Serve as the primary technical contact during escalations and perform audits for best practices.

Conduct incident management and support customer requirements through demos and risk analysis.

Job description

Company Description

ALTEN MAROC, a subsidiary of the world leader in Engineering and Technology Consulting (ICT), with 46,000 employees worldwide, including more than 1,800 in Morocco, spread over three Centers of Excellence in Fez, Rabat, Tetouan and Casa, we support our customers by offering agile and innovative engineering solutions for major global contractors in the automotive, aeronautics, networks & telecoms, Software & Tools sectors.

Being a part of ALTEN MAROC means benefiting from:

Various career paths with opportunities for professional growth and internal mobility (Sectoral, geographical, and professional),
Certification and diploma courses to enhance your skills & knowledge,
Regular events to manage between well-being & performance.

Job Description

Job duties & responsibilities:

Overall responsibility of Intermediate level for technical support (Incident, Problem, Critical Changes)
Driving Change management , approvals, monitoring of effective change execution
Acts a single point of Technical contact during Technical Escalation Management
Able to Perform Audits on Customer and recommend the Best Practices.
Experience in documenting / reviewing SOPs, upgrade drafts, and change reports.
Perform Incident Management Including Service Request and Restoration for Major/High severity Tickets.
Understanding customer requirement and conducting POC \ Demos for new customers and solutions.
Risk Analysis & Mitigation in reference Customer.
Mentoring & training to team competency enhancement
Support Business Based on Organisation requirement.
Practice of the English language and management of the customer relationship in an international context (written and oral English essential).

Qualifications

Requirements and qualifications:

You have proficiency and total hands on experience (+2 yrs) Certification will be added advantage. At least an experience on below technologies.
VMware vSphere, Hyper-v.
VMware Horizon View, vWorkspace.
Knowledge in AWS, Azure.
SCOM.
SCCM, Chef Infra.
Good Knowledge in windows server.
Good Knowledge in Physical Infrastructures (Rack Servers, Blade Servers, Chassis..Etc.).
Basic/Intermediate Network Knowledge.
Basic /Intermediated ITIL Knowledge

Required profile