Offer summary

Qualifications:

Bachelor's or Master's degree in Computer Science (Bac+3/Bac+5), At least 5 years of experience in application support, with expertise in incident analysis and complex anomaly management., Proficiency in technical tools such as Postman, SQL, and log analysis via Datadog, Putty, Winscp., Strong communication skills in French, autonomy, and teamwork capabilities..

Key responsibilities:

Coordinate and collaborate with internal contributors such as project managers, business analysts, and cross-functional teams.

Manage production incidents of level 2 and 3, analyzing incidents based on date and severity.

Propose appropriate solutions and workarounds while adhering to Service Level Agreements (SLA).

Develop functional expertise on departmental applications and enhance skills in the role.

Job description

Company Description

ALTEN DELIVERY CENTER MAROC, a subsidiary of the world leader in engineering and technology consulting created in 2008 and present in Fez, Rabat, Tetouan and Casablanca, today has more than 2,300 consultants and is aiming for a center of excellence of 3,100 ALTEN consultants by the end of 2027. With over 90 recruitments per month, ALTEN Morocco is now a major player in the professional integration of engineers. We support our customers, industry leaders, in their development strategies in the automotive, rail, IT, R&D and telecoms & media sectors.

Joining ALTEN MOROCCO means benefiting from :

Diversified career paths with career opportunities, internal, sectoral, geographic and business mobility.
Training leading to certification and a degree.
Regular events to combine well-being and performance.

Job Description

En tant que Analyste supoort applicatif, vous serez responsable de la :

🔹 Coordination et collaboration

Interaction avec les contributeurs internes : Chefs de projets, Business Analysts, équipes métiers et entités transverses (architecture, homologation).
Coopération avec les fournisseurs externes, notamment les équipes de développement et les infogérants en collaboration avec l’équipe de production.

🔹 Gestion des incidents et anomalies

Suivi des incidents de production de niveau 2 et 3 :
- Analyse des incidents selon leur date et gravité.
- Proposition de solutions et de contournements adaptés.
- Respect des engagements SLA (Service Level Agreement).
Analyse approfondie et résolution des anomalies complexes.

🔹 Montée en compétence et expertise

Acquisition d’une expertise fonctionnelle sur les applications du département.

Qualifications

Diplômé(e) d’un Bac+5/Bac+3 en en informatique

Expérience : à partir de 5 ans, Ingénieur ou technicien spécialisé en support applicatif, avec une expertise en analyse des incidents et en gestion des anomalies complexes.

Compétences requises :

🔹 Techniques :