Software Engineer, Application Support

Altisource is a leader in providing services and technology for the mortgage and real estate industries. With innovation as a guiding principle and a focus on compliance and exceptional service, we provide end-to-end solutions in origination and servicing, and offer online real estate platforms for consumers and investors.

If so, nice to meet you; Join the Application Support team at Altisource® and be part of the backbone that enables our business. Altisource® (NASDAQ: ASPS) is a leading provider of real estate transaction services.

We are looking for an experienced and driven Sr. Director, Application Support that can lead support for a large portfolio of business-critical applications. If you are up for the challenge, keep reading!

As the Sr. Director, Application Support you will be responsible for managing support operations for multiple products deployed on the cloud. You will collaborate with Engineering teams and other support groups to deliver quality service to internal and external customers. You will be accountable for meeting service levels and ensuring customer satisfaction. You will also drive continuous improvements in process and organizational capabilities.

WHAT YOU'LL DO:

We are seeking an experienced Application Support Engineer to join our team. This role involves incident management, issue resolution, root cause analysis, and close interaction with development , infrastructure, business teams, and clients.

Key responsibilities:

• Technical Support: Providing application support for business critical systems.
• Performance Monitoring: Monitoring and maintaining application performance for high availability and reliability.
• Issue Resolution: Perform root cause analysis of reoccurring issues and work with development teams for timely issue resolution.
• Communication: Participate in client calls and provide timely updates to stakeholders
• Process Improvement: Identifying and implementing process improvements to enhance application support.
• Documentation: Documenting and maintaining technical procedures and user guides.
• Deployment and Configuration: Assisting in the deployment and configuration of applications.

Skills and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 1 to 3 years of experience in Application support roles
• Technical skills in areas like Java, C++, .Net or Python with hands-on experience in scripting
• Experience with database concepts (MS SQL, MySql, Oracle), Windows and/or Linux Servers, and integration concepts.
• Awareness In at least one cloud platform like AWS, Azure
• Working knowledge of monitoring tools
• Familiarity with ITIL processes (incident, problem, change management).
• Must possess strong communication and interpersonal skills for collaborating with teams and customers.
• Customer management skills (both internal and external)
• Good analytical and logical skills
• Highly motivated, Go-Getter who needs very little or no supervision

THE PERKS OF WORKING AT ALTISOURCE

Prosperity:

• Competitive base salaries!
• 401k plans with company matching – we want to empower you to further your career, and prepare for retirement!

Good Health:

• Comprehensive Medical, Dental, and Vision insurance plans
• Tax-free Flexible Spending Account
• Life insurance, short-term, and long-term disability

...And Happiness!

• Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per year!
• Opportunities to join our community service initiatives, including Habitat for Humanity