Offer summary

Qualifications:

Customer service experience in a professional environment, Excellent communication and problem resolution skills, Experience in a fast-paced, goal-oriented team environment, Proficiency in Microsoft Office applications; bilingual is a plus.

Key responsibilities:

Utilize good judgment to resolve customer issues and represent the company

Achieve individual and team performance goals monthly

Take ownership of customer experiences to ensure support

Identify opportunities to gain client agreement and trust

Job description

Company Description

We are looking for a Customer Service Associate to serve as the human voice and personality behind our brand, providing quality customer service with every customer interaction. If you are up for the challenge, keep reading!

Job Description

WHAT YOU GET TO DO

Utilize good judgment and understanding of company policy to effectively make decisions to resolve customer issues – you’ll be the face of our company
Achieve monthly individual and team based targeted performance goals
Take ownership of every customer experience– we want customers to feel supported!
Effectively break down information and identify opportunities to gain client agreement and trust

Qualifications

WHAT ABOUT YOU? You have…

Customer service experience in a professional environment
Excellent communication, decision making, persuasion and problem resolution skills
Experience working for a fast-paced, goal oriented and team based structured environment
Proficiency in Microsoft Office applications
Billingual is a plus

Additional Information

What We Offer:

Competitive base salary
Health, dental, and vision benefits
Flexible work environment
Opportunity to shape the future of credit data and secondary market solutions

PERKS OF WORKING AT ALTISOURCE

Prosperity

Competitive base salary $16.50/hour
401k plans with company matching – we want to empower you to foster your career, and prepare for retirement

Good Health

Comprehensive Medical, Dental, and Vision insurance plans
Tax-free Flexible Spending Account
Life insurance, short-term, and long-term disability

...And Happiness!

Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per year

Are you up to the challenge? Apply today!

Our Innovation Starts with YOU!

Altisource’s Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience, fosters creativity, challenges groupthink, and makes our Company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.

We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business needs.

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