Offer summary

Qualifications:

Proven experience in SAP service delivery management., Strong understanding of SAP functional knowledge., Ability to analyze budgets and implement cost-reduction strategies., Experience in team management and customer satisfaction initiatives..

Key responsibilities:

Manage SAP delivery projects and ensure all deliverables meet SLAs.

Identify and implement strategies to reduce attrition in accounts.

Conduct monthly reviews to track project progress and productivity improvements.

Oversee account renewals and maintain high levels of customer satisfaction.

Job description

Company Description

Arthur Grand Technologies (www.arthurgrand.com) is in the business of providing staffing and technology consulting services. We have doubled our revenue year over year for the past 5 years. This speaks to the long-lasting relationship and customer satisfaction that we have built in this short span of time. Our company is managed by a team of professionals who worked for big 5 consulting firms for 20+ years.

We are a minority owned staff augmentation and technology consulting company
To keep our valued employees, we need to keep them engaged in challenging, interesting work, offer market-relevant benefits and provide continued opportunities for professional growth.

Job Description

Position:SAP Delivery Manager
Location:Remote

Skill (Primary) Technical Skills-SKU - Testing-Testing - Delivery Manager
SAP Functional knowledge with service delivery experience

To identify attrition percentage in accounts and take up initiatives to reduce the same
To perform value addition activities (CIP & SIP) and implement strategies to improve productivity.
To implement Profit Implement Plan (PIP), review Budget vs. Actual Cost and analyse the deviation to plan strategies to reduce deviation through levers like Automation & self-driven initiatives.
To ensure retention of accounts that are due for renewal or maintain high level of customer satisfaction (ACSAT)
To ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews
To ensure generation of an account level EE & EN revenue
To ensure absorption of freshers as per the defined account targets

Thanks,

Afrah Faiza

Arthur Grand Technologies Inc

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)