Offer summary

Qualifications:

Strong attention to detail for accurate job/technician matching., Excellent English communication skills for customer interactions., Proficient in using computers and CRM software efficiently., Ability to read and interpret maps for effective dispatching..

Key responsibilities:

Receive job requests in real-time and assign them to technicians.

React quickly to emergency calls and process information rapidly.

Match technician expertise and availability to job requirements.

Monitor technician performance metrics and provide status updates to customers.

Job description

This is a remote position.

Schedule:

Monday - Friday, 7:00am-4:00pm EST (with 1 hour unpaid break)

Client Timezone: Philadelphia, PA (Eastern Time)

Client Overview: This rapidly growing business provides locksmith and security system services. With multiple new locations opening soon, they need skilled dispatchers to efficiently connect customers with technicians across their expanding service areas. Join a fast-paced team where your decision-making abilities directly impact customer satisfaction.

Job Description: Become the vital link between customers and our network of service providers. In this role, you’ll receive job requests in real-time and swiftly assign them to available technicians based on expertise, location, and urgency. Every second counts as you ensure a seamless experience for customers with urgent needs. This opportunity allows you to showcase your attention to detail while directly contributing to the company’s growth.

Responsibilities:

Promptly receive job requests through CRM software
React quickly and efficiently to incoming emergency calls and process necessary information rapidly.
Quickly match requirements to technician expertise and availability
Efficiently dispatch jobs to prevent missed opportunities, taking into account their location and the distance to the client using map reading skills.
Occasionally provide customers with status updates
Monitor technician performance metrics like close rates
Utilize basic mathematical skills for tasks related to dispatching, potentially calculating travel times or distances.

Requirements:

Strong attention to detail for accurate job/technician matching
Ability to make quick decisions under pressure
Excellent English communication skills for customer interactions
Comfortable with fast-paced, repetitive tasks and processes
Must be highly proficient and quick at using computers to handle tasks efficiently, especially when responding to emergency calls.
Strong aptitude for math is a significant advantage.
Ability to read and understand maps (e.g., Google Maps) to determine distances between locations for effective dispatching of technicians. Must be able to interpret maps beyond simply entering addresses.