French Bilingual Customer Support (ZR_23614_JOB)

This is a remote position.

Work Schedule: 9am-5pm Quebec, CA time,  Monday-Friday

• 40 hours a week
  

Client Timezone: Eastern Time (ET)

Client Overview

Join a forward-thinking Montreal-based company that’s setting new standards in delivery services through innovative technology and exceptional customer care. This established organization combines sophisticated booking systems with personalized service to create outstanding customer experiences. Their commitment to both customer and employee satisfaction creates an engaging work environment with clear paths for professional advancement.

Job Description

Take your bilingual customer service career to new heights in this dynamic role combining both inbound and outbound customer communication. You’ll be instrumental in coordinating deliveries and ensuring customer satisfaction through professional phone support. This position offers the perfect blend of customer service and practical problem-solving, allowing you to make a real difference in customers’ daily experiences while utilizing both French and English language skills.

Responsibilities

• Handle incoming customer calls professionally in both French and English
  
• Conduct outbound calls to coordinate delivery scheduling
  
• Manage the booking process using proprietary scheduling software
  
• Provide detailed product and service information to customers
  
• Update customer information in company systems
  
• Coordinate with internal teams to optimize delivery scheduling
  
• Maintain high service standards during peak seasons
  
• Process customer requests efficiently while ensuring accuracy
  

Requirements

• Native-level fluency in both French and English
  
• Excellent phone communication skills
  
• Previous customer service experience
  
• Proficiency with computer systems and data entry
  
• Strong attention to detail
  
• Problem-solving and decision-making abilities
  
• Reliable internet connection for remote work
  
• Commitment to scheduled hours (9AM-5PM Eastern Time)