SAP Roles Hiring

Company Name :

Job Title :

 SAP Roles Hiring

Qualification :

 Any graduation

Experience :

 3 to 10 years

Must Have Skills :

    This is SAP Customer Engagement Manager position which is elevated role as per career progression/ path for SAP Basis consultant who would like to become SDM/ Account Manager/ Service Manager in their career journey. Primary role/ responsibility for this role is to understand customer requirements about their SAP Landscape and facilitate solutions, technical services with alignment of SAP backend support (TechOps) team on SAP RISE Platform.  

·                dCEM is primary SPOC for RISE customers and will engage with customers on regular basis to provide guidance about their SAP Landscape functioning OR any maintenances (planned/ unplanned) 

·                DCEM team member works very closely with SAP IAE, CAA, TSM, CDM teams to ensure Customer has all necessary guidance, information needed for their SAP Landscape functioning & planning (Refer detailed Roles & Responsibilities below) 

·                SAP RISE Platform offers all latest SAP Technologies (Products) with options for customer to select their own Hyperscaler (AWS, Azure or GCP). 

·                This role is Customer facing and will require to join meetings, answer technical queries from customer team & present assessments. 

·                Since it is an Engagement Manager role so there is no expectation from the resource to perform any hands-on work. 

Good to Have Skills :

      Technical expertise in SAP Basis area with minimum of 5+ years of experience. 

·                2+ Cloud knowledge  (e.g. through Solution Management, Consulting and/or Delivery Program management). 

·                Good understanding & hands-on experience required in S/4 HANA Application & HANA database. 

·                Experience in SAP Upgrade & Migration (OS/DB) is mandatory. 

·                Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus. 

·                Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed. 

Roles and Responsibilities :

    Technical Architecture, Landscape issues/ queries guidance to end customers. 

·                Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services 

·                Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES 

·                Orchestrates the overall service/project delivery according to planned scope, budget, and milestones 

·                Supports in de-escalations of critical customer situations 

·                Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable 

·                Contributes to customer release and maintenance activities 

·                Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise 

·                Executes and supports problem management and continuous improvement 

·                Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success 

·                Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime. 

·                Systematic and faster onboarding of associates: mandatory trainings documentation 

·                Enable continuous delta KTs on new topics and refresher sessions. 

Location :

 Bangalore(Remote)

CTC Range :

 14 to 24 LPA

Notice period :

 15 DAYS

Shift Timings :

Mode of Interview :

 VIRTUAL

Mode of Work :

Mode of Hire :

Note :