Offer summary

Qualifications:

Cert IV qualified with at least 3 years of experience as a Vet Nurse., Clinically experienced and passionate about customer service., Ability to work effectively in a fast-paced environment and remain calm under pressure., Knowledge of RxWorks is preferred, along with high attention to detail..

Key responsibilities:

Provide general advice and triage over the phone for Greencross clinics.

Assist with online bookings and respond to website inquiries and reminders.

Make quick and detailed triaging decisions while maintaining patient care standards.

Work independently from home or utilize the head office in North Ryde as needed.

Job description

Company Description

13VETS Vet Nurse | 12-month Fixed Term Contract

Are you a Vet Nurse passionate about providing great patient standards of care and customer service?

How about doing it from home?

Greencross 13VETS is a team of Vet Nurses who offer general advice, book appointments, and triage over the phone on behalf of our Greencross clinics. In addition to calling 13VETS, we also assist with online bookings, Greencross website inquiries and reminders.

This is a fixed-term remote based contract, so you can enjoy the fast pace of the industry. We currently have 3 positions available AEST;

Set Shift Option:

- Monday: 9:30am – 6:00pm, Tuesday to Friday: 10:00am – 6:00pm
Fortnightly Rotation:
- Week 1: Monday: 8:00am – 4:30pm, Tuesday to Friday: 8:00am – 4:00pm, Saturday 8:00am - 1:00pm
- Week 2: Monday & Thursday: 8:30am – 5:30pm, Tuesday & Friday: 8:30am – 5:00pm, Wednesday: Rostered Day Off (RDO)
4-Week Rotation: Rotating weekly between:
- 8:00am – 4:00/4:30pm
- 9:00am – 5:00/5:30pm

This position can be from the comfort of your home, or if you're in Sydney, we have our beautiful head office in North Ryde that you are most welcome to utilise.

We are looking for someone who:

Is Cert IV qualified with at least 3 years experience
Clinically experienced nurses who are passionate about customer service
Experience in a fast paced environment with the ability remain calm and work effectively in difficult situations
Confident in making quick and detailed triaging decisions over the phone
RxWorks knowledge preferred
Ability to follow detailed processes
High attention to detail
Ability to and happy working independently
immediate start preferred but flexible with maximum 4 weeks notice

Apply Now and join the 13VETS Team today!

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