Service Desk Technician

Who is AbeTech? AbeTech is the U.S. market-leading systems integrator in providing tailored data capture solutions for manufacturing, warehousing, and distribution. Our comprehensive solutions include barcoding, mobile computing, thermal label printing, device management, RFID, and weighing, labeling, and verification technologies that automate manual processes and reduce human error.

Our team thrives on collaboration, actively contributing to group projects and fostering a positive atmosphere. We are a results driven organization that embraces creativity and innovation, constantly seeking new ways to improve processes. Adaptability is key, ensuring smooth collaboration and effective problem-solving in a dynamic environment.

 Why Join Us:

• Innovative Environment: Work with cutting-edge technologies and a team of experts dedicated to driving innovation.
• Career Growth: Opportunities for professional development and career advancement within a growing company.
• Client Focused and Fun: We have a strong commitment to doing the right thing for our clients and having a fun time doing it. 

Job Description: 

Position Overview: As a Service Desk Technician on AbeTech’s Professional Services team, you will be responsible for providing end-user and device support of mobile devices and label printers within our enterprise client’s manufacturing, distribution and warehouse environments. Our team thrives on collaboration, actively contributing to group projects and fostering a positive atmosphere. We embrace creativity and innovation, constantly seeking new ways to improve processes. Adaptability is key, ensuring smooth collaboration and effective problem-solving in a dynamic environment. 

Key Responsibilities: 

• Use remote support tools to provide exceptional support to clients. 
• Proactively manage support across multiple tickets within our incident management systems. 
• Provide support using multiple industry standard MDM (mobile device management) solutions. 
• Assist with technology planning through ongoing research & development. 
• Maintain AbeTech’s Service Level Agreements with a sense of urgency. 

Required Skills: 

• Ability to effectively manage time and prioritize work. 
• Strong written and verbal communication skills. 
• Strong attention to detail while working with a sense of urgency, ensuring accuracy in troubleshooting and documentation. 
• Ability to clearly convey technical information to non-technical users, ensuring they understand the solutions provided.  
• Capable of adjusting to various client needs and environments, providing tailored support for different situations. 
• Ability to adapt within changing environments. 
• Strong organizational and troubleshooting skills. 
• Strong technical expertise combined with excellent interpersonal skills, with proven experience in client engagement. 
• Ability to learn and stay current on AbeTech’s evolving service and product offerings. 

Experience & Education: 

• Technical degree preferred. 
• 1-2 years of equivalent technical experience preferred. 

Core Values: At AbeTech, our core values mean more than words on a page.  We strive to live by them every day!

• We communicate clearly and proactively
• We take responsibility and execute
• We pursue and retain knowledge
• We respect others
• We embrace change
• We have fun through teamwork

Benefits: AbeTech offers a comprehensive benefit package, which includes health and dental insurance that can be purchased for you and your dependents. We also have short- and long-term disability, holiday pay, personal time off, life insurance (group and voluntary), flexible spending account for health and dependent care, health savings accounts, and a traditional and matching 401k plan.