Offer summary

Qualifications:

High school diploma or equivalent required., Preferred experience in sales and services, with industry familiarity., Strong communication skills for engaging with customers and team members., Ability to learn and utilize CRM systems effectively..

Key responsibilities:

Generate new service and training opportunities to drive growth.

Establish and maintain relationships with key customers and the sales team.

Prospect for new contacts and manage leads through the sales pipeline.

Visit customers to promote ECI's service and training capabilities.

Job description

Job Type

Full-time

Description

Who We Are: Eastern Controls is a family-owned manufacturer’s representative in the suburbs of Philadelphia, PA, that provides the best-in-class process control solutions, service, and training. With locations in Ashland, VA; Carnegie, PA, and our home base in Edgemont, PA, we collaborate with customers in the Life Sciences, Power, Water & Wastewater, Chemical, Refinery, Food & Beverage, and other process-centered industries across an expanding map of geographies.

The Role:

• Generating new Service/Training opportunities and ensuring growth in these areas.

• Identify and establish relationships with key existing customers supporting current business activity.

• Establish working relationships with the current outside sales team, traveling and setting up sales calls supporting service growth and training.

• Consistently prospecting to identify new contacts/opportunities, qualify them, and drive leads through the service sales pipeline. This includes telemarketing, cold calling, appointment setting, and proactive engagement of your assigned sales region.

• Visit customers on behalf of ECI in the assigned territory to drive incremental growth in service and Training.

• Make joint calls with Outside sales and management upon request/demand.

• Engage in service/training discussions with customers. Differentiate ECI’s service and training capabilities from our competitors to meet customers' needs.

• Research and develop efficient methods of promoting the “Value Add” of ECI’s Service and Training capabilities.

• Work closely with members of the service/training team to learn about our capabilities, systems, processes, and rules of engagement.

• Keep management informed of all activity via CRM, including opportunities, communicating customer feedback on future developments, quoted, and booked sales.

• Remain knowledgeable and current on changes in our Service/Training offerings.

• Ability to learn ECI’s CRM and mileage reimbursement programs and the use on a laptop or iPhone.

Requirements

Education: High school diploma or equivalent.

Experience: Industry familiarity or similar preferred; sales and services background preferred.

Cultural Fit: Family-founded and owned since 1969, Eastern Controls is rooted in solid relationships, technical expertise, and a positive mindset. We work hard, have fun, and treat one another respectfully and kindly. Our growth goals aim to serve the myriad of life-sustaining applications we touch, the dedicated customers and manufacturers we partner with, and the employees we call family.

Travel / Office: The position is located in Virginia, but local travel is required. Occasional overnight travel may also be required.

Position Start Date: Immediately.

Job Category: Service

Job Type: Full Time

Job Location: Virginia Territory

Eastern Controls is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

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