Project Implementation Manager

About the Company

For the past twenty plus years, IDOC has remained committed to the success of independent optometrists and today has emerged as a leading alliance of private optometric practice owners in the United States. Founded by an optometrist with the first-hand knowledge of private practice ownership, IDOC empowers independent owners to live the practice of their dreams. IDOC’s core value of “people first, always” and focus on innovation offer a significant competitive advantage to our membership of over 3,200 optometrists – enabling them to embrace change, seize opportunity, and position their practices for long-term success. IDOC serves its members through expert guidance from industry-admired consultants, metric-based business analytics, personal account management, member-exclusive vendor discounts and rebates, continuing education opportunities and national, regional, and local peer networking events.

We are proud to be a Great Place to Work-Certified™ company! Check out what our employees say makes working here so great: https://www.greatplacetowork.com/certified-company/7025633.

Role Summary

At IDOC, “we empower independent owners to live the practice of their dreams.” IDOC employees go to work every day with this “Why” as their motivation. Every role at IDOC is critical in helping to make our Members’ dreams become a reality.  The Project Implementation Manager will have a broad range of responsibilities. Reporting to the Chief Operating Officer, the role holder will manage the development, delivery and implementation of cross-functional commercial programs and projects. Working closely with key internal and external stakeholders within IDOC, the project manager will ensure the timely delivery of projects related to our Annual Plan. This Project Implementation Manager role requires strong commercial acumen, excellent communication and engagement skills and the ability to partner with project leaders to drive to completion multiple projects of various sizes simultaneously.

Accountabilities:

• Leading cross-functional project and program activities, the focus of this role will be managing the stakeholders and processes required to deliver our strategic plan.
• Identifying and partnering with relevant stakeholders across the business to ensure successful delivery of their activities and successful outcomes for IDOC.
• Partnering with IDOC teams on change projects and programs, representing our interests and ensuring the smooth implementation.

Responsibilities:

• Responsible for producing and maintaining project documentation and reporting
• Compiling project plans to include stakeholder analysis, project schedule (with critical path and key milestones), defining resource requirements
• Analyzing and monitoring; actions, risks, dependencies, key decisions and costs. Facilitating the progress and resolution of these, removing barriers and escalating where appropriate
• Project monitoring and communication, including the updating of project sponsors and leadership team members with key updates when required
• Chairing project meetings. Working with the Project sponsor to ensure that objectives and targets are clear and delivered in order to maintain momentum and progress
• Responsible for defining and managing project gates and signing off
• Carrying out project reviews to evaluate the success of projects and the key business learnings
• Contributing to the team’s documents, reporting and storage

• Formal project management training (a plus but not required)
• Experience of working within Asana and similar project delivery environments.
• Proven track record of delivering rollout programs within an organization and driving results
• Experience in delivering large scale change projects and well versed in change management
• The ability to influence and negotiate to achieve required outcomes
• Strong communicator with the ability to successfully influence at all levels of the organization
• An effective team player with the ability to foster strong relationships cross-functionally at all levels
• Ability to work at pace across several different projects with competing demands
• Resilient, self-confident and assertive
• Strong organizational skills
• Ability and willingness to contribute to and lead specific program or project activities
• An eye for detail whilst maintaining a view of the big picture, consider broader implications and think strategically
• Proficient user of supporting tools – MS Office and Asana
• Good written and oral presentation skills
• Detail oriented, proactive multi-tasker
• Strong organization and prioritization skills.
• Ability to be flexible and work with different functions within the company.
• Ability to communicate confidently with members of senior management.
• Works well with others, collaborative and cooperative,
• Strong verbal and written communication skills.
• Works independently with minimal supervision.
• People management experience preferred.
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Competencies

• Team-oriented and “People First, Always” mindset; consistently meets commitments made to colleagues and helping others succeed.
• Recognizes and demonstrates the importance of "Service at Our Core" by providing high quality tailored service to our members, vendors, and colleagues in a respectful manner.
• Values “Trusted Relationships” and builds strong client and partner relationships to deliver member-centric solutions; gains the confidence and trust of others through honesty, integrity, and authenticity.
• Understand what it truly means to be “Better Together” by seeing the value and effectiveness of collaboration, even when things are not certain, or the way forward is not clear.
• Honest, trustworthy, discreet, and highly protective of confidential information.
• Mature and professional demeanor that engenders trust.
• Excellent oral communication skills both and over the phone.
• Excellent written communication skills and grammar.
• Exceptional attention to detail.
• Organizational skills to prioritize workflow and manage multiple clients AND supervise team members.
• Comfort with following and developing checklist-based systems to ensure consistency and accuracy.
• Ability to meet deadlines consistently.
• High personal standards for excellence and self-improvement.
• Self-reliant, flexible, and resilient.
• Ability to anticipate change and react efficiently and expeditiously.