Senior Solutions Engineer

Job Summary:

An Itential Solutions Engineer is responsible for working closely with our world-class sales team to overcome and remove all technical barriers in the sales process. The ideal candidate is someone who brings technical experience and expertise in automation and software-defined networking concepts. You are energetic and thrive on pitching a revolutionary technology to DevOps, NetOps and Executive Leadership teams. In this role, you are the trusted technical advisor who will provide in-depth explanation of all features and functionalities of Itential’s products and its value proposition for enterprise customers evolving their network automation journey.

This position will report to the Vice President of Solutions Engineering, who expects you to be an integral part in meeting and exceeding established software sales goals while delivering the highest standard of quality and customer engagement throughout the sales process.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Support enterprise account executives during all phases of sales-cycle.
• Create and perform technical demonstrations of Itential software for prospective enterprise customers consisting of network engineers and managers, operations team members, and executive leadership stakeholders.
• Function as a technical advisor and Itential Subject Matter Expert (SME) to prospective and existing customers.
• Maintain strong market awareness and knowledge of competitive technologies to effectively address objections to Itential solutions.
• Educate customers, partners, and team members on value proposition and business drivers of Itential solutions.
• Author and deliver engaging presentations & product demonstrations at high-profile industry events (e.g., conferences, webinars, podcasts, etc.).
• Research and write responses to functional and technical sections of requests for information (RFIs) and requests for proposal (RFPs).
• Make recommendations on potential product improvements to the product development team according to customer feedback.

Required Skills/Abilities:

• 7+ years of experience in Solutions Engineering of enterprise network solutions with emphasis on cloud, data center and wireless technologies.
• Solid understanding and experience architecting and implementing wireless, multi-cloud, and hybrid-cloud networks.
• Familiarity with SDN architecture and technology.
• Expertise in virtualization, IaC, CI/CD, configuration management, and other automation technologies.
• Familiarity with a mix of cloud, data center/wireless networking, and virtualization solutions in the marketplace such as:
• Public cloud platforms (AWS, Azure, Google Cloud Platform, etc.)
• SD-WAN technologies (Meraki, Velocloud, Fortinet, etc.)
• Data center technologies (Cisco ACI, VMware NSX-T, etc.)
• Network applications (F5 load balancers, Palo Alto Firewalls, NGFW, etc.)
• Automation and DevOps tools (Ansible, Terraform, GIT, etc.)
• Container technology (Docker, Kubernetes, ECS, EKS, Fargate, etc.)
• Hands on experience with integration technologies (APIs) such as REST API, RESTCONF, Netconf, gRPC, SOAP, etc.
• Solid understanding of modeling languages such as JSON, YANG, YAML, and XML.
• Ability to creatively explain complex concepts in an easy-to-understand manner.
• Strong verbal and written communications skills with focus on needs analysis, positioning, business justification, and closing techniques.
• Excellent presentation skills across broad audiences.
• Good organizational and time management skills.
• Enthusiastic self-starter with eagerness to continuously research and learn about new networking concepts and technologies.
• Biased toward action.
• (Per CDC Guidelines) Willingness to travel up to 50%, with ability to work remotely.