Customer Success Account Manager

Are you ready to join a fast-paced high-growth tech company?

Headquartered in Silicon Valley, WiLine is a pre-IPO technology company that operates the fastest-growing IP network in California, the Pacific Northwest,  and Texas with plans to expand nationally.  Through our privately built network, we offer a full suite of enterprise-class communications and related managed services including fully scalable internet access up to  10 Gbps, Cloud Voice, SD-WAN, Managed Wi-Fi, and Cyber Security solutions. Our value-based pricing offers more services at less cost,  and our speed to install is unmatched in the industry!

We're growing fast and developing cutting-edge technology, so we are hiring talented individuals to join our team.  We are seeking a customer-focused Customer Success Account Manager who thrives in a dynamic and fast-paced environment.  Our ideal candidate is a highly efficient and organized person, with an excellent track record of building customer relationships, building brand loyalty, growing revenue, and preventing churn. 

Key Responsibilities

• You are the Trusted Advisor who will ensure an exceptional customer experience and assure maximum return on the use of WiLine services.
• Develop and maintain long-term relationships with stakeholders within assigned accounts.
• You will conduct ongoing account meetings to assure customer satisfaction, understand customer goals, and communicate how WiLine can assist in supporting those objectives. 
• Educate customers, make them aware of the WiLine suite of products, and grow wallet share by upselling, selling additional services, and servicing new locations. 
• You will closely manage and nurture accounts to identify and eliminate the risk of churn.
• You will analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed.

• 3 plus years of B2B sales with industry experience
• Consistent track record of 100%+ quota achievement 
• Self-starter with proven success as a sales leader
• Experience using sales tools such as HubSpot and ZoomInfo, etc.
• Excellent written and verbal communication skills
• Technically adept

Location:

We have been very successful with a remote office work model so we are flexible regarding location as the team grows.  However, the position requires work hours that are consistent with Pacific Time Zone business hours.  

Employee Benefits: WiLine Networks proudly offers its employees a wide range of benefits. From great health insurance to paid time off, we strive to ensure WiLine's employees get the life security and peace of mind they deserve.

• Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• Paid Time Off
• Flexible Spending Account
• 401(K)
• Employee Referral Bonus
• Employee Discount Program