Offer summary

Qualifications:

Demonstrated success in Renewal Account Management or Customer Success roles., Experience managing customer retention and adoption of SaaS products for complex accounts., Strong knowledge of the Korea Enterprise market and its context is essential., Excellent customer management skills, including sales and account management..

Key responsibilities:

Drive renewal strategy and manage the renewal process across account territory.

Negotiate renewal contracts and develop win/win strategies to enhance customer relationships.

Provide regular forecasts on renewal business and identify customer needs to bring renewals to closure.

Collaborate with Customer Success to promote product adoption and mentor junior team members.

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Partner with Sales to drive renewal strategy and manage renewal process across account territory.
Take a lead role in negotiating all facets of renewal contracts - develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship.
Manage a complex territory/group of accounts to identify customer needs. Demonstrate account management capabilities to bring renewal to closure.
Be an expert in ServiceNow licensing models to provide both sales and customers assistance in licensing discussions.
Establish deeper customer health metrics to identify risk and guide risk mitigation strategies with the team.
Provide regular and accurate forecasts on renewal business to management, anticipating risk factors.
Create a rhythm around customers for multi-year contracts.
Work with our Customer Success organization to promote customer product adoption and high use.
Help increase sales enablement efforts regarding renewals topics
Mentor more junior or new-to-role reps to help them be successful in Renewal
Partner with Renewal Managers on driving programs to improve the effectiveness of the team and region.

Qualifications

To be successful in this role you have:

Demonstrated success in a Renewal Account Management or Customer Success capacity
Experience managing customer retention and adoption of a SaaS product for complex accounts/territories
Experience with the contract renewal process
Experience building relationships with peers and partners
Excellent customer management skills; including sales, account management, and customer service
Personal initiative to identify areas of process improvement and efficiency
Strong work ethic and quota achievement
Deep expertise with a SaaS model focused on enterprise software preferred
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
As this role is to handle and face the Korea customers, strong knowledge of Korea Enterprise market and its context are essential

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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