Sr Advisory Solution Consultant - Financial Services (FS)

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are looking for a Senior Advisory Consultant – Financial Services (FS) to join our dynamic team in Asia. In this role, you will act as a trusted advisor to our banking and insurance clients, helping them reimagine operations, enhance resilience, and modernize legacy systems using the ServiceNow platform. Your deep understanding of financial services applications, business processes, and regulatory expectations will be essential in shaping client transformation journeys.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:  

• The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
• Partner with customers and account teams to articulate the value of ServiceNow in the context of banking and insurance operations.
•  Translate complex financial services requirements into business-focused solutions using ServiceNow’s platform capabilities, including IT workflows, risk & compliance, customer operations, and AI-driven automation.
• Deliver industry-specific advisory sessions, business value assessments, and operating model design engagements to C-level and senior executives.
• Provide domain leadership in areas such as core banking transformation, KYC, claims and underwriting workflows, regulatory reporting, and operational risk management.
• Act as a bridge between business and technology—collaborating with product, engineering, and solution consulting teams to influence roadmap and solution relevance.
• Stay updated on industry trends, APAC regulatory developments (e.g., MAS, HKMA, BSP), and customer pain points to tailor advisory outcomes.
• Mentor junior consultants and contribute to the growth of ServiceNow’s Financial Services advisory capabilities in the region.
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Support marketing events including executive briefings, conferences, user groups, and trade shows.

• 15+ years of experience in financial services industry consulting, technology transformation, or enterprise software advisory.
• Strong domain expertise in banking (Retail, Corporate, Digital, Trade-Finance) and/or insurance (life, general, health) operations and processes.
• Proven experience leading or advising on technology programs in areas such as core system modernization, claims automation, customer experience, or enterprise risk.
• Deep understanding of industry applications like Temenos, Finacle, Finastra, Guidewire, Duck Creek, SAP FS, or FIS.
• Familiarity with emerging technologies such as AI, GenAI, data fabric, workflow automation, and Regtech.
• Ability to engage effectively with senior business and IT stakeholders; excellent communication, storytelling, and presentation skills.
• Experience in working across markets in ASEAN, Greater China, and/or South Asia.
• Bachelor’s degree in Business, Finance, Engineering, or related field; MBA or equivalent is a plus.

 Preferred Skills

• Experience working with or implementing ServiceNow or similar workflow automation platforms.
• Familiarity with industry frameworks like BCBS 239, DORA, IFRS 17, AML/KYC, and ISO 20022.
• Passion for innovation, digital transformation, and the future of financial services.
• Deep appreciation for AI and data-driven decision-making in financial services. Awareness of how ServiceNow’s Agent Assist, Predictive Intelligence, and GenAI capabilities support employee decisioning and proactive service delivery.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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