Offer summary

Qualifications:

At least 5 years of experience in sales, marketing, or Service Provider sales management., Fluency in both German and English is required., Experience in integrating AI into work processes and decision-making., Strong operational discipline and ability to work autonomously..

Key responsibilities:

Manage and grow relationships with Service Provider Partners in the Central EMEA Region.

Drive partner Go To Market strategies to achieve sales objectives.

Conduct quarterly and bi-annual business reviews and manage partner ecosystem.

Develop business plans and standard operating procedures for partner practices.

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Partner Development Specialist manages ServiceNow relationships with our Service Provider Partner Ecosystem across the Central EMEA Region. A large part of this role is to manage, nurture and grow the regional Service Providers in the ServiceNow Partner regional ecosystem. This includes:

Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, bring growth.
Planning for Success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap.
Managing the ecosystem across team members through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting.
Drive ecosystem governance through team member communication, execution plans, reporting and dashboard preparation, global interlocks with other regions.
Drive partner Go To Market in order to achieve sales objectives
Develop Standard Operating Procedures (Business Planning Guides, Enablement Journeys, etc.)
Coach partners both remotely and face-to-face
Communicate partner programs' requirements and benefits across the ecosystem
Provide daily management of partner ecosystem
Work with ServiceNow ServiceProvide Partner Operations to ensure correct understanding of the sales operation model, and efficiently drive the quoting process
Work with Partner Enablement to ensure reporting and best practice is being accomplished
Conduct quarterly and bi-annual business reviews
Develop partner business case and program roadmaps
Articulate investment areas needed to both enter and progress through the partner program
Implement remediation plans
Manage partner portal and other systems
Work towards partner revenue goals through teaming and subcontracting
Participate in marketing events
Approximately 50% travel

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
At least 5 years prior experience working with sales, marketing, or Service Provider sales management, or Channel and Alliance partnership management
Ability to work in a true 'east-west' operating model with both direct line and dotted line team members
Diligence at measuring and communicating progress to achieve targeted results, identifying obstacles and associated remediation plans
Strong operational discipline and sales drive, ability to operate autonomously
Fluent in German and English

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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