Scheduling Coordinator

The Scheduling Coordinator secures and maintains by coordinating communication with clients and vendors ng the provision of interpretation services, provides first-level issue resolution and acts as the primary point of contact for clients and vendors. They manage, onboard, and purchase services from vendors. They are responsible for maintaining company gross margins through ongoing and significant purchasing decisions.

Responsibilities: 

With general direction accompanied by initiative, independent judgment and confidentiality, the Scheduling Coordinator performs, but is not limited to the following tasks:

• Coordinates all aspects of scheduling interpretation services for GLOBO’s clients.
• Conducts intake of all requests for interpretation services
• Follows scheduling process and works within scheduling software.
• Assesses the interpreter request. Analyzes and determines the interpreter most qualified to fill the request. Considers margin, qualification, and availability when offering job to interpreter pool. Consults with supervisor as needed.
• Replies to client requests with follow-up telephone calls, emails, and confirmations; and works closely with clients on scheduling needs for their specific departments.
• Develops and analyzes coordinator reports.
• Maintains professional relationships with interpreters and clients alike.
• Approaches requests for services with a can-do attitude
• Screens and triages telephone calls and emails for the company.
• Answers phone calls, and triages needs of caller: last minute requests follow up with interpreter location, time of arrival, confirmation of interpreter, rescheduling and education on referral process.
• Maintains the scheduling email box by reviewing each request and responding timely and appropriately to each request.
• Complies with the scheduling process to keep the requests organized and status up to date with appointment.
• Performs other duties as assigned.
• Covers for lunches/breaks/vacations for other scheduling coordinators
• Attends scheduled training activities and meetings.
• Additional responsibilities as assigned

Required Minimum Education and Experience:

• The Scheduler must have a high school diploma and 2.5 years related work experience; or an equivalent combination of education and experience. A college degree and experience in medical terminology and health care settings are preferred
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Demonstrated proficiency with Microsoft Office Word and PowerPoint and superior knowledge of Excel
• Conversational in  ASL
• Experience with Google Docs and Apple/Mac Operating System preferred

Additional Preferred Requirements:

• Ability to work independently in a decentralized environment, without the reliance on direct authority
• Fluent in ASL
• Highest level of personal and professional integrity and ethics
• Proven ability to interpret strategic and operational business requirements, providing expert advice and financial counsel
• Broad understanding of current and emerging technology practices
• High level of initiative, accountability, and follow-through
• Value strong teamwork and collaboration skills
• Demonstrated problem solving and decision-making skills;
• Ability to manage multiple initiatives and projects and prioritize needs
• Strong sense of service and passion for the company and business
• Authorized to legally work for any employer in the United States
• Willingness to submit to any requested background checks
• Fluent in English