Global Technical Client Project Manager

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world. 

As a core member of the Global Commercial Operations team, the Global Technical Client Project Manager acts as a bridge between global and regional sales teams, and our laboratory teams worldwide. In this role, you will –

• Act as liaison between our strategic clients and our global laboratory network
• Prepare and execute project plans for the contracted services, in close partnership with global and regional sales teams
• Provide technical support and guidance to maintain the highest level of customer satisfaction
• Act as project manager for specifically assigned global client testing programs

Primary Responsibilities:

1. Client Management & Communication

Support clients on scientific and technical questions related to the service execution by SGS Pharma laboratory network:

• Identify appropriate location(s) to execute the work and confirm capacity and capabilities
• Ensure clients understand and agree with SGS technical approach to the contracted work
• Maintain best-in-class communication between clients and the SGS Pharma laboratory network
• Provide feedback / explanations to address any concern from clients, colleagues, and stakeholders

2. Project Management & Coordination

• Prepare project plans, support or directly manage (multi-site, multi-region) client projects
• Participate in project kick-off as Technical Client support (i.e. act as the ‘voice of the customer ‘)
• For specifically assigned global client testing programs – act as Project Manager / Technical Liaison during full execution of the work
• Escalate to Global and Regional Operations Management any issues with capacity and capability that may endanger the clients’ projects

3. Business Development Support

• During technical interactions with clients – identify new business development opportunities (further clients’ needs) and feedback insights to Business Development Teams
• Keep abreast of latest technical and regulatory developments impacting the industry and feedback strategic insights to Business Development Teams

4. Governance & Compliance Oversight

• Ensure all necessary information is obtained from clients to prepare accurate RFI/RFP/Work Orders
• Monitor any regulatory issues that may impact the work and ensure these are duly communicated to both clients and our global laboratory network

• Degree in Pharmacy, Biotechnology, Biology, Chemistry or related scientific field    
• 5-10 years’ experience working as Scientist in a lab environment, or alternatively – PhD holder with 3-5 years’ experience in the Pharmaceutical Industry
• Minimum 3 years’ experience in a customer-facing, client service position
• Experience in Pharma CMC analytical testing analysis
• Experience in global project management (as e.g. Study Director, Senior Scientist, or Client Technical Manager)
• Ability to convey scientific and technical explanations in a concise and comprehensible manner
• Strong communication, negotiation and interpersonal skills
• Ability to work collaboratively across decentralized Teams
• Ensures full compliance with SGS Health & Safety, Code of Integrity, Professional Conduct Policies

• We provide hybrid working environment.
• Opportunity to work with a global leader in inspection, verification, testing, and certification.
• Collaborative and inclusive work environment.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.

Join Us: At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential.