Senior Programmer/Customer Success Manager (Govt)

ABOUT METRC

Metrc is the most trusted and experienced provider of cannabis regulatory systems in the United States and is growing extremely rapidly to expand globally. We provide a solution that combines advanced software, radio-frequency identification (RFID) technology, a dedicated customer-support team, and a secure database to track and trace cannabis from growth, harvest, and processing to testing, transport, and sale. As CSM – CA Senior Programmer, you will have the opportunity to thrive in a fast-moving, fluid environment, and be passionate about implementing change, great processes and procedures in a commercial setting at a fast-growing technology company.

GENERAL OVERVIEW

This position will participate in client services delivery for state and Metrc-defined strategic efforts and deliverables; collaborate with developers, product owners, and the Metrc Data team in handling and interpreting requirements and defects; create and refine process documentation, user documentation, and testing documentation; create and refine data outputs and visualizations in a variety of formats; and manage client services in data delivery, contract documentation, testing, and other operational areas. 

KEY RESPONSIBILITIES

Core duties and responsibilities include the following. 

· Embodies Metrc’s Leadership Principles

· Lead cannabis industry outreach and local jurisdictional customer management for California’s local team

· Foster client-agency relationships through frequent communication of updates, a thorough understanding of the Metrc system and State regulations, and regular productive meetings with the client-agency

· Coordinate internal Metrc departments to provide additional resources to the client agency requests

· Assist with ad-hoc documentation efforts for state-specific system documentation and related processes

· Participate in special events as a Metrc subject matter expert

· Assist with quality assurance and quality control for California’s local team

· Assist state technical team in managing data tools and assets

· May perform other additional duties and responsibilities as assigned.

QUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES

· 18 months experience in a development or configuration environment utilizing agile development processes

· 12 months experience managing and performing activities related to technical and business requirements in support of a SaaS solution

· 24 months experience delivering software customizations, configuration updates, or developing database extracts and reports

· Experience translating customer business needs into actionable data insights

· Experience analyzing data to ensure business needs and technical requirements are met

· Experience managing delivery of mission-critical services to customers

· Preferred Experience with Government Projects

· Preferred Background in Regulated Cannabis Industry and Government Policies

· Open to candidates located within the state of California

TRAVEL

This position may require travel ranging up to 50% of work time. For example, travel might include:

o Special events such as User Exchanges

o On-site meetings at customer location(s)

o Onsite CSM Department team meetings as necessary

PHYSICAL DEMANDS AND WORK ENVIRONMENT

· Remote position

· Frequently required to sit

· Frequently required to talk or hear

· Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard and mouse.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.