Senior Technical Engineer

 Traliant, a leader in compliance training, is on a mission to make workplaces better, for everyone. With a promise of “compliance you can trust, training you will love,” Traliant offers engaging, story-based online courses supported by an expert in-house legal team covering essential topics like sexual harassment training, diversity training, code of conduct training, and many more. Backed by PSG, a leading growth equity firm, and serving over 14,000 organizations globally, Traliant has been recognized on Inc.’s list of 5000 fastest-growing private companies in America for four consecutive years, along with multiple awards for its products and workplace culture. For more information, visit http://www.traliant.com and follow us on LinkedIn. 

This position requires the exercise of discretion and independent judgment, including, strong troubleshooting and organizational skills, excellent communication skills, and a high level of professionalism when working with customers.

Key Responsibilities:

• Act as primary point of contact for escalations and ensure timely, accurate solution of technical problems
• Monitor system performance, conduct root cause analyses and implement long term fixes
• Work independently to research issues and uncover solutions
• Consult and interface with customers to manage, address and troubleshoot any LMS or HRIS concerns, issues or escalations independently
• Focus on providing an exceptional customer experience and increasing time-to-value for our customers.
• Proactively identify and troubleshoot problems, working cross-functionally with product, engineering and sales teams.  
• Collaborate with product delivery team 
• Partner cross functionally with Engineering to deploy new eLearning and LMS technologies 
• Manage stakeholder feedback and communications
• Contribute to and execute on product roadmap

Required Skills and Experience:

• Bachelor’s degree or equivalent experience
• Proficient in JavaScript 
• Proven track record in technical troubleshooting, particularly in SaaS or enterprise environments
• Strong analytical and problem-solving skills with a proactive mindset
• Experience with popular HRIS systems, preferred 
• Familiarity with LMS platforms, preferred
• Familiarity with Articulate Storyline, preferred
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Demonstrated ability to make independent decisions, troubleshoot issues, and resolve problems effectively.
• Familiarity with AICC protocols, preferred
• Familiarity with SCORM protocols, preferred
• Prior experience with Salesforce, a plus.

Traliant is an equal opportunity employer committed to diversity and inclusion.

Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply.