ServiceNow ITSM Technical Consultant

Inetum is a European leader in digital services. Every day, the Group's 28,000 consultants and specialists aim to make a digital impact for businesses, public sector bodies and society as a whole: solutions that contribute to performance, innovation and the common good.

Present in 19 countries, close to the regions, and with its major software publisher partners, Inetum meets the challenges of digital transformation with proximity and flexibility. Inetum has forged strategic partnerships with 4 of the world's leading software publishers - Salesforce, ServiceNow, Microsoft and SAP - and is pursuing a dedicated acquisition strategy to become one of Europe's top 5 in these technologies, and offer the best expertise to its customers.

We are looking for ServiceNow ITSM Technical Consultant to join our highly motivated and dynamic team based in Sofia. We want the best people on our team, so we welcome and encourage candidates with a diverse variety of experience and background who have the motivation to develop and shine in the ServiceNow world.

What is in it for you:

Are you looking to grow your skillset even deeper, take on a variety of dynamic projects and develop yourself as a top-class Consultant? Or perhaps you are keen to change your path and join the world of Services Consultancy? Our team of IT Service Management and Consultancy experts are here to help you grow and shine and the variety of international projects we have will give you the space to show the World what you can. We invest in and take care of our people - you will have not just a job, but a career, an ever-learning journey and a team that takes care of each other like a family.

Responsibilities of the role:

You will be helping companies across the globe to transform their employees and customers’ enterprise service experience by optimizing company processes across different departments based on ITIL/ITSM best practices and ServiceNow leading solutions.

• Understand and assess the current ITSM processes, tools and operating model
• Support the governance to design and implement improvements utilizing Service Management
• Consult, Install, configure, and integrate products from ServiceNow
• Develop custom solutions as required through scripting and application development
• Prepare technical documentation as specified in customer contracts and as internally required
• Implement, configure and optimize ServiceNow solutions
• Integrate ServiceNow with third-party solution (eg. LDAP, ERP, DB, Inventory, etc.)
• Perform UAT and knowledge transfer to customers
• Create reports and generate metrics
• Understand customer requirements and business objectives
• Be a trusted partner and help customers take ownership of implemented solutions
• Be prepared to travel up to 25% of the time.

Requirements of the role:

• Minimum 3+ years of relevant experience in IT and/or consulting customer-facing role
• Fluent English (Verbal and Written)
• BSc or MSc in IT, Business field or equal level of experience
• Understanding and knowledge of ITIL/ITSM best practices
• ITIL certification is considered as plus
• Excellent overall knowledge of Information Technology, architectures and multi-tier applications
• Understanding of relational databases
• Experience with any of the following IT Service Management Solutions is considered a plus: ServiceNow, HP / Microfocus Service Manager, BMC Remedy, CA Service Desk or similar
• JavaScript or other scripting language knowledge
• Interpersonal skills – leading skills, communication, negotiation, focus on details, prioritization, decision-making and strong analytical, and problem-solving skills
• Ability to meet deadlines by working under pressure
• Good presentation skills

What we offer:

• Excellent remuneration package;
• 24 paid vacation days;
• Flexible working arrangements;
• Additional Health insurance;
• Training and certifications;
• Great working environment and team spirit.

If you feel that this role would fit your personal interests and plans for professional development, we would like to hear from you! Only short-listed candidates will be contacted.