Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.
Go Premium

Customer service L2

Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

Graduate from any field, Minimum 6 months of experience in BPO or customer support, Excellent communication skills in English, both written and verbal, Strong problem-solving skills and attention to detail..

Key responsibilities:

  • Responding to customer inquiries and resolving issues in a timely manner
  • Managing and updating customer information in the database
  • Following up with customers to ensure their issues have been resolved satisfactorily
  • Escalating complex issues to the relevant departments as needed.

ALFA HR CONSULTANCY logo
ALFA HR CONSULTANCY
11 - 50 Employees
See all jobs

Job description

Job Title: Customer Service L2
Job Summary:
We are looking for Customer Service L2 representatives with excellent communication and English language skills to provide exceptional customer service support to our clients. The ideal candidate should have a minimum of 6 months of experience in BPO or customer support. The position requires working day shifts for females till 9 pm and rotational shifts for males.
Key Responsibilities:
  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Managing and updating customer information in the database
  • Following up with customers to ensure their issues have been resolved satisfactorily
  • Escalating complex issues to the relevant departments or higher management as needed
  • Maintaining a high level of customer satisfaction by meeting and exceeding customer expectations
Requirements:
  • Graduate from any field
  • Minimum 6 months of experience in BPO or customer support
  • Excellent communication skills in English, both written and verbal
  • Ability to multitask and manage time effectively
  • Strong problem-solving skills and attention to detail
  • Customer-oriented mindset with a positive attitude
Additional Information:
  • Day shifts for females till 9 pm and rotational shifts for males
  • One-time relocation bonus of INR 4000 for candidates relocating to Bengaluru who are eligible only if they are outside of a 100km radius from Bengaluru. The bonus will be paid after training as a one-time payment.
  • Cab with home pick and drop available within Bengaluru within a 35km radius from the office.
We are an equal opportunity employer and welcome applications from all qualified candidates. If you meet the above requirements and are interested in this position, please submit your resume for consideration.
About company
Give a brief summary of what your company does

Roles and Responsibilities
Outline the activities a person will perform on a regular

Desired Candidate Profile
Specify required technical expertise, previous job experience or certification

Perks and Benefits
Mention salary details like reimbursement, breakup of salary, facilities available

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Utilities BPO

Other Skills

  • Customer Service
  • Detail Oriented
  • Communication
  • Problem Solving
  • Multitasking
  • Customer Service
  • Time Management
Are you interested?

Customer Support Related jobs

See more Customer Support jobs