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Service Delivery Consultant

Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

Bachelor/Masters degree in Computer Sciences and/or Business Administration, 7-10 years of experience in Service Management, including 4 years in a similar role, ITIL certification is required, Excellent English communication skills, both written and spoken..

Key responsibilities:

  • Manage end-to-end service for integrated solutions used by Merck
  • Govern day-to-day service executed by IT external strategic providers
  • Coordinate and document Service Reviews, including KPIs and meeting minutes
  • Prepare and renew SLAs in coordination with the business and execute tests for disaster recovery.

Engeniuspark Technologies LLP logo
Engeniuspark Technologies LLP
51 - 200 Employees
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Job description

The Service Delivery Manager for Site Management is responsible for managing end-to-end service for
the relevant integrated solutions used by Merck. He is a key member of the Group Applications COE
based in our Technology Center in India. Responsible for governing the day-to-day service executed by
our IT external strategic providers, he/she will be the solution delivery manager in charge. By this, he
will ensure new application evolutions are in line with platform standards. With a special focus on
integration to Site Management applications, processes and their integration across systems, he/she
will contribute to state-of-the-art technical project delivery implementations leading the application
evolutions into successful transformation in productive mode. For this, he/she will closely work with the
Site Management solution owners groups based in Germany locations.
In this role we see a strong focus on understanding of the Merck Site management solutions, the
alignment and consulting of the business during projects and change requests, proactive quality control
of deliverables from external partners and the transition of new solutions to the application support
teams. Organise Service Review: document, KPIS, send invites, run Service Review prepare minutes.
Prepare renewal of SLA in co-ordination with business. Execute Tests for DR for Applications.
Coordinate vulnerability report follow-up for the Business Service/apps in scope. Coordinate tech
refreshes with business and AMS team
Who you are
Education/Professional Experience
Bachelor/Masters degree or equivalent in Computer Sciences and/or Business Administration
7-10 years' experience, includinq a min. of 4 years of Service Management
5-year experience within an international environment
Languages
Excellent English communication skills (written and spoken)
Skills & Competencies
ITIL certification is a must
Ability to interact with multiple stakeholders, coordinate actions and act autonomously
Ease of working in matrix environment and "own" end to end solution delivery
Ability to bridge user requirements from non-technical partners into IT deliveries
Stronq interpersonal and organizational skills
Strong written and oral communication skills
Can lead Application Support team to success
.._ Aaretandina of develonment principles.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Information Technology Infrastructure LibraryApplication DevelopmentCalculusService ManagementProject ImplementationStakeholder CommunicationsMatrix Management

Other Skills

  • Quality Control
  • Social Skills
  • Organizational Skills
  • Communication
Are you interested?

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