Service Technician - Western US

Are you technically inclined with excellent communication skills? Are you interested in working closely with customers to ensure equipment meets their expectations? PVA would love to meet you! We are a five-time Albany Business Review Best Places to Work winner and Healthiest Employer. Come see for yourself why we're an award-winning employer.  

The Service Engineer – Western US provides technical service for the systems and products sold by PVA. This position helps customers maximize value of products from pre shipment through end of life. The ideal candidate for this role will have mechanical aptitude with excellent interpersonal and problem solving skills. This position requires frequent travel, relocation not necessary, however preferred locations include Denver, CO; Phoenix, AZ; Salt Lake City, UT; California (Los Angeles/San Francisco/San Diego/San Jose and surrounding areas). 

Job Details:

• Remote role with heavy domestic travel.
• Starting pay $25.00 - $35.00 per hour depending on experience. 
• This position is based in the Western United States and requires an onsite training period at the start of employment in Upstate New York, duration is dependent on existing knowledge level.

Job Description:

• Provides onsite support and installations at customer locations.
• Solves problems, diagnoses and resolves issues to ensure customer needs are met.
• Answers direct questions and resolves issues from customers.
• Manages and updates individual service tickets throughout the day to identify any urgent customer needs.
• Ensures equipment is working properly on customer site to meet customer expectations.
• Assists customers with process improvement and optimization.
• Discerns whether issues are warranty related or at the customer’s expense.
• Fosters strong customer relationships through onsite visit, and after shipment service and installations as required.
• Provides feedback regarding manual updates to ensure they are up to date and relevant to customer needs.
• Leads, assists and supports team members when performing runoff, installation, rework installation, or onsite service.
• Shares information learned from customer within department.
• Maintains expert level technical knowledge of PVA product line.
• Maintains confidentiality of customer information, 100% of the time.

Skills:

• Customer centric, committed to supporting the internal and external customer.
• Strong verbal communication and listening skills.
• Self-starter who works independently and in a team environment.
• Exhibits sound judgement; anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Manages multiple projects and timelines with a sense of urgency and follow through.
• Well organized, analytical, and detail oriented.
• Follows direction with focused attention.
• Exhibits initiative.
• Willing to learn.
• Strong computer and excel skills.
• Must be technically inclined (mechanical, controls, software, etc.).
• Minimum one (1)+ year of technical service and commercial experience, preferred.
• Associate degree in engineering, preferred.

Job Location: Remote, United States

PVA provides competitive salaries with a rich benefits package including medical, dental, and vision insurance; free onsite health center; employer paid Life, AD&D, and long-term disability insurance; employee assistance program; paid holidays, vacation, and sick time; paid parental leave; 401k savings with company match; new employee mentorship program. 

PVA is committed to complying with all applicable federal, state, and local laws that prohibit discrimination on the basis of race (including traits historically associated with race), color, national origin, citizenship or immigration status, age, religion, creed, sex (including pregnancy), sexual orientation, gender identity or expression, the status of being transgender, disability (including pregnancy related conditions), genetic information, predisposition and carrier status, military or veteran status, marital and familial status, domestic violence victim status, reproductive health decision making, prior convictions or arrests, known relationship or association with any member of a protected class, or any other characteristic protected by applicable law.  

Physical Requirements

• Standing/Walking: Remaining on one’s feet in an upright position at a workstation or moving about in a work area. (C)
• Sitting: Remaining in a normal seated position. (F)
• Carrying: Moving an object usually by holding it in hands or arms, or on shoulders. Up to 50 lbs. (F)
• Lifting: Raising an object from one level to another with hands or arms and/or shoulders, back and legs (O)
• Pushing/Pulling: Exerting force upon an object so that object moves away from/towards the force. (F)
• Travel: Requires traveling outside geographic area. (F)
• Stooping; Bending body downward and forward by bending spine at waist. (F)
• Reaching; Extending hands or arms in any direction. (C)
• Handling; Seizing, holding, grasping, turning or otherwise performing precision work with hands. (C)
• Bending/Twisting; Continual intermittent twisting of the spine. (F)
• Talking; Expressing or exchanging ideas by means of the spoken work. (C)
• Hearing; Receiving detailed information through oral communication. (C)
• Vision; Clarity of vision at near or far distances. (C)
• Computer usage or other special equipment operated. (C)

Legend

NP Not Present

O Occasional (Up to 25% of time)

F Frequent (26%-74% of time)

C Constant (75% or more of time)