Offer summary

Qualifications:

Strong communication skills to effectively address customer issues., Knowledge of KYC processes and online registration systems., Experience in customer service, particularly in financial products., Ability to build and maintain customer relationships for referrals..

Key responsibilities:

Attend to customer walk-ins and resolve issues related to Gold Loan processes.

Verify KYC documents and complete online registrations for customers.

Provide after-sales service and seek referrals to expand the customer base.

Participate in marketing activities to enhance brand visibility and generate leads.

Recapita Finance Private Limited is a Non-Banking Financial Company (NBFC) registered with the Reserve Bank of India. Established and registered in the year 2016 under the Companies Act 2013 and received its License from Reserve Bank of India in March 2017. Recapita Finance is Promoted by Mr. Amit Jain, a first generation entrepreneur. He is a Qualified Chartered Accountant and having vast experience in Banking & Financial Sector. Recapita started its Non–Banking operations in the Month of June 2017 from Central India - Bhopal, Madhya Pradesh Since; Recapita has earned an enormous reputation of a transparent, flexible and trustworthy financing partner for borrowers in various segments. Recapita believes that vision, hard work, management skills and optimum usage of finance with our products and services, can take any venture into a success mode.

Job description

Responsibilities:-

Attend Customer Walk-Ins and address customer issues w.r.t. Gold Loan process & various schemes available at Recapita Finance.
Verify customers KYC & complete online registration.
Provide after sales service to existing customers and obtain references from them to increase customer base.
Provide good customer service experience while pledging / releasing /interest payment transactions.
Ensure to bring in New Customers and maintain good relationship with existing customers for generating renewal & referral business.
Participate in marketing activities to improve the brand visibility of Recapita Finance Gold Loan branch in the catchment areas and generate leads of prospective customers.
Drive cross-sell of other financial products to existing customers.
Ensure strong follow up for interest collections to keep NPAs in control .

Required profile