Offer summary

Qualifications:

Bachelor's degree or higher with at least 3 years of product experience, preferably in customer service ticketing or CRM systems., Strong structural and abstract thinking skills to design products based on complex business scenarios., Excellent communication and coordination abilities to drive multi-party resources towards achieving goals., A passion for delivering exceptional user experiences..

Key responsibilities:

Design and implement front-end and back-end product solutions for customer business, including requirement analysis and product planning.

Provide standardized online processes and empowering tools to enhance the business team's customer service capabilities.

Coordinate with various business stakeholders to refine processes and drive product implementation.

Engage with vendors to propose optimization needs and track execution to ensure project progress.

Job description

MEXC is one of the fastest-growing global digital asset exchanges by trading volume and users, serving a mission to empower people worldwide to achieve financial success through crypto. MEXC Global is known as the “gem hunter” in the crypto space and is the go-to listing partner for many high-growth crypto projects in their early stages.

We are looking for a high-performing Operation and Maintenance Engineer for our to be a part of our growing team.

Why us?

MEXC (www.mexc.com) is one of the fastest-growing global digital asset exchanges by trading volume (Top 10 according to CoinMarketCap)
Competitive salary+bonuses
Fast moving, challenging and unique business problems
International work environment and flat organisation
Great career development opportunities in a growing company
Competitive salary
Flexible working hours, Casual work attire

MEXC Introduction

MEXC Website

職務內容

客戶業務的前後台產品設計，包含需求分析，產品規劃功能設計並推動執行
圍繞業務參與者日常工作場景，提供標準的線上化流程，提校的賦能工具，智能化的分析決策能力，逐步提升業務團隊對客戶服務能力
與各業務方對接完善業務，對接流程，推動產品導入
與各共應商對接，提出優化需求並追蹤執行保障項目進度
滿足客戶平台場景需求，c端APP/WEB在線客服，智能客服機器人，自助服務供單等場景執行

職務要求

大學以上3年以上產品經驗，客服工單，CRM系統佳
良好結構及抽象思維，基於複雜業務場景，進行產品設計提供解決方案
強烈責任感和優良的溝通協調能力，以推動多方資源完成目標
對用戶體驗追求極致

Salary

We offer competitive salary package in the industry.

Salary depends on experience. (DOE)

Compensation and Benefits

Fully remote
Competitive salary and bonus
Flexible working hours
Involve in future of finance technology and the top company in the industry
Fast moving, challenging and unique business solution
International work environment and flat organisation
Great career development opportunities in a growing company
Competitive salary
Flexible working hours, casual work attire

How We Hire

01 Application Review--> 02 Interviews-->03 Offer-->04 Onboard

Contact

Please submit your Application (provide 1. CV 2.Portfolio 3. IG/FB/Twitter public profile link) to janet.chen@mexc.com

(For effective submission, please email your application via email and avoid submission online)

Are you passionate about this opportunity, but worried that you don't have 100% of the experience we're looking for? We still want to hear from you! Contact us and let us know why you would make a great addition to the Insider community.

Our core value is effectiveness. We make things happen. We listen to each other, learn from each other, and take risks together. We understand that a diverse set of perspectives and an inclusive environment are critical to our success. All of this helps us get better every day. Check out our mission, values, and culture page to learn more.

MEXC supports a distributed workforce that allows for varied work locations. Many roles are eligible for 100% remote or hybrid remote/office work unless otherwise noted.

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