Offer summary

Qualifications:

Minimum 15+ years of overall work experience, with 7+ years in BPO transition management and 3+ years in program management., Experience in operations and business transitions, particularly in the banking sector., Strong project and program management skills, including contract management and lifecycle management., Excellent interpersonal, written, and verbal communication skills, along with analytical and people management abilities..

Key responsibilities:

Lead transition management projects, ensuring alignment with best practices in risk management, governance, and quality assurance.

Manage escalations and communications with all stakeholders throughout the transition process.

Develop and monitor detailed project plans to manage interdependencies and resolve issues promptly.

Review project outcomes to identify corrective actions for improving delivery timelines.

Job description

We are looking for a Sr General Manager- Transitions for our client which is a global leader in Business Process Services.

Job Profile:

Transition Management

Deliver all Program in line with recognized best practices methodology (managing risk, governance, quality assurance, issue resolution, reporting)

Act as the lead for the banking domain

Manage Transition project escalations/communication with all stake holders (internal and external)

Produce detailed project plans to manage interdependencies

Monitor the programe/project ensuring issues are resolved in a timely manner and the appropriate corrective actions are implemented

Review the outcomes of the Transition Projects to determine any corrective actions that could be taken to improve timely delivery.

Requirements:

Should have minimum 15+ Years of Overall work experience, 7+ years of BPO transition Management experience and 3+ years of Program Management experience

Experience to include Operations and Business Transitions (Banking Transitions)

Experience of project delivery in all aspects of the Transition Lifecycle Management

Experience in Contract Management

Project and Program management skills

Worked/led RFP/RFI and supported solutions

Understanding and expertise in MS office, MS projects

Soft Skills

Excellent interpersonal skills

Excellent written and verbal communication

People management skills/have managed a team

Analytical skills

Quick learner