Offer summary

Qualifications:

8-13 years of strong eCommerce Product experience, Product leadership experience for a large eCommerce setup, Experience in managing product teams, Strong background in consumer research and conversion optimization..

Key responsibilities:

Head the eCommerce product roadmap for websites, apps, and kiosks.

Collaborate with brand teams and stakeholders to implement product improvements.

Identify user experience gaps and translate them into product roadmap requirements.

Liaise with external partners to innovate the eCommerce experience.

Job description

We are looking for a Head eCommerce Product for a top retail group.

Job Profile:

To head the ecommerce product roadmap for ecommerce website, apps and store kiosks. To partner with brand teams, stakeholders and vendors to create and implement the product roadmap.

You will have ownership across all aspect of sites & apps and omnichannel functionalities for ABFRL brands. All the group brands have their B2C Brand.com and there is a common central Digital team that supports these Brand.com sites and apps. This role owns the ecommerce product across all these sites and apps.

This role will be responsible for working with Design and Web Analytics teams and partners to identify areas for improvement basis consumer feedback, quantitative surveys and competitor analysis to progressively improve the ecommerce experience. These areas of improvement need to then be translated into new functionalities and overall product roadmap.

The Head-Ecom Product will need to build relationships with brand Ecom business teams, take a buy in from all the required stake holders and then monitor delivery of the aligned roadmap. This role will also interact with all downstream system owners to align any dependencies with those systems and get the required changes done in the down systems.

This role will also liaison with external partners that bring about new innovations to the ecommerce experience. In addition, this role will own the Search & Personalization vendor to build the right fashion discovery for consumers.

Principal Accountabilities

Consumer Insights & Experience improvements
Identify gaps in the user experience basis the web & app analytics, usability studies and track competitor and complementary brands for the latest in product functionality & user experience improvements. Convert these into product roadmap requirements. Focus on improving conversion rates, higher NPS scores and improved retention
Stakeholder Management
Liaison with brands, Designers & developers on a daily basis. Act as a SME & go to expert for the brands in their journey of improving ecommerce experience. Capture requirements from brands on suggested improvements, deliberate with them and define concepts that improve CX
Product Roadmap
Map these areas of opportunities into short term and long term roadmap plans, which are customer centric & which will improve overall shopping experience and increase the conversion rate
Program Management
Identifying, scheduling, execution, and managing challenging opportunities and projects across cross functional teams. Manage stakeholders along this journey with updates & reviews
Innovation
Liaison with external partners to bring innovative ecommerce experiences such as social shopping, livestreaming and other partnerships

Requirements:

8-13 years of strong eCommerce Product experience

Must have product leadership experience for a large ecom setup

Product team management experience

Must have handled technical as well as business aspect of Product

Strong on consumer research, storefront product, what drives conversion, strong app experience.

Required profile