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Technical Support Manager

Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

7-10 years of technical support experience in a product-based company., Strong knowledge of SQL, RDBMS concepts, and programming (preferably Python or Java)., Experience in leading a team of 5-6 members in a technical support environment., Excellent verbal and written communication skills with a customer-focused approach..

Key responsibilities:

  • Handle L3 & L4 support for the Fintech platform.
  • Manage a team of technical support professionals and oversee their performance.
  • Troubleshoot issues related to uptime and downtime, ensuring optimal service delivery.
  • Utilize project and issue tracking tools like Jira and Zendesk to manage customer inquiries.

NetSysCon Consulting (Hiring Leaders) logo
NetSysCon Consulting (Hiring Leaders) Human Resources, Staffing & Recruiting SME http://www.netsyscon.in/
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Job description

We are looking for a Technical Support Manager for a leading established Fintech Platform.

Job Profile:
Responsible for handling L3 & L4 Support and should have experience in technical support for product.
Team Handling min 5- 6 members reporting directly.
Troubleshooting, Command center, uptime and Downtime.

Requirements:
7-10 Years of Tech Support experience.
Must have experience leading tech support for a product based company.
Must have managed a team.
Strong knowledge of SQL and RDBMS concepts
Knowledge of how the Internet works (HTTP and DNS).
Programming knowledge and experience (Python or Java preferable).
Knowledge of REST API and related tools.
Exposure to centralised monitoring tools like Kibana
Expert in Project and issue tracking tools like Jira, zendesk
Customer focus, acts with the customer in mind, anticipates future needs and dedicated to providing superior service
Problem solving ability, creativity to “think-outside-the-box”, proven track record in proposing and implementing new solutions for customers.
Excellent verbal and written communication skills, ability to disseminate information in a clear

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Relational Database Management SystemsSQL (Programming Language)Python (Programming Language)Help Desk SupportJIRAKibanaDomain Name SystemApplication Programming Interface (API)ZendeskHttp Protocols

Other Skills

  • Team Management
  • Creativity
  • Communication
  • Problem Solving
Are you interested?

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