Senior Quality Officer (QEs and CAPAs)

We are PrimeVigilance (part of Ergomed Group), a specialised mid-size pharmacovigilance service provider initially established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance. 

PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and becoming one of the global leaders in its fields. We cover all therapy areas including medical devices. 

We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved. 

Come and join us in this exciting journey to make a positive impact in patient’s lives.  

The Senior Quality Management Officer is responsible for ensuring that Quality Events (QEs) and Corrective and Preventative Actions (CAPAs) are completed in accurate and timely fashion and are managed in compliance with global regulations, legislation and PrimeVigilance requirements.

Responsibilities:

• Lead the administration, tracking and management of QEs and CAPAs at PrimeVigilance
• Co-ordinate root cause investigation meetings and support Subject Matter Experts to conduct efficient root cause analysis
• Lead QEs and CAPAs management through the workflow
• Provide support to operations and act as subject matter expert on process of managing QEs and CAPAs
• Participate and lead in business process optimization and continuous improvement projects / activities
• Exercise oversight over timely completion of action items (CAPA and Effectiveness checks) for QEs raised for US projects
• To participate in audits and inspections to act as a QE and CAPA subject matter expert (SME)
• Provide training and coaching to train the business operations and junior QE and CAPA team members with regards to Quality Management
• Support the line manager for periodic trending of deviations data across the company
• Provide peer review of QE work performed by colleagues
• Respond to audit findings and audit requests

• University degree in Biomedical sciences, Natural sciences or Health Sciences is required
• Relevant experience in a Quality and/or Compliance-related role
• Prior experience in Pharmacovigilance, Medical Information, or Medical Devices
• Experience of using an electronic Quality Management System desirable but not required

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.  

To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us. 

We offer: 

• Training and career development opportunities internally  
• Strong emphasis on personal and professional growth 
• Friendly, supportive working environment 
• Opportunity to work with colleagues based all over the world, with English as the company language 

Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join!  

• Quality 
• Integrity & Trust  
• Drive & Passion  
• Agility & Responsiveness  
• Belonging 
• Collaborative Partnerships  

We look forward to welcoming your application.