Offer summary

Qualifications:

Relevant work experience in an IT support position., Proficiency in Windows 10, Windows Server 2012 and newer, and Microsoft Exchange 2016 and newer., Strong networking skills including routing, switching, and firewall management., Experience with Office 365, Antispam, Antivirus administration, and backup tools..

Key responsibilities:

Act as the single point of contact for incident and service requests from end users.

Document resolutions and workarounds in tickets while maintaining ownership of ticket progression.

Provide first line investigation and escalate IT incidents to appropriate resolver groups within SLA.

Support all company-wide applications and conduct training on IT procedures for personnel.

Job description

Company Description

We are PrimeVigilance (part of Ergomed Group), a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance.

PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and has become one of the global leaders in its field. We cover all therapy areas including medical device.

We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved.

Come and join us in this exciting journey to make a positive impact in patient’s lives.

Job Description

Communications to end users, both internal and external, on incident and service requests, acting as the single point of contact
Closing and documenting resolutions or workarounds in tickets
Incident response, providing first line investigation, response, problem analysis, workaround, resolution or progression, categorizing, prioritizing and escalating IT incidents to appropriate resolver groups within SLA
Maintenance of laptops and servers- user/computer administration
Equipment provisioning – onboarding/offboarding process
Ticket triage, ticket point of ownership and active progression through all Tier 2 and 3 queues
Supporting all applications used company-wide
Network administration and troubleshooting
Training of Ergomed Group personnel on IT procedures as appropriate

Qualifications

Relevant work experience in an IT support position
Special skills: Windows 10, Windows Server 2012 and newer, Microsoft Exchange 2016 and newer, Microsoft Sharepoint 2010 and newer, Office 365, Networking skills - routing/switching/firewall, Antispam and Antivirus administration in enterprise environment, Backup, Monitoring and Alerting tools

Additional Information

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.

To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us.

We offer: