Senior Salesforce Administrator

We are PrimeVigilance (part of Ergomed Group), a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance. 

PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and has become one of the global leaders in its field. We cover all therapy areas including medical device. 

We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved. 

Come and join us in this exciting journey to make a positive impact in patient’s lives. 

The Senior Salesforce Administrator is leading the ongoing development, maintenance, and optimization of our Salesforce platform. This role is critical in aligning system functionality with business goals and driving continuous improvements across sales, marketing, and business development teams.

Role and Responsibilities

• Lead the configuration, maintenance, and enhancement of our Salesforce instance, including the creation and refinement of custom objects, fields, flows, validation rules, and user roles.
• Manage daily administrative tasks and support requests, ensuring smooth operations and exceptional user experience.
• Own the execution of system audits, data integrity checks, and platform upgrades, including Salesforce release management and analysis of Optimizer reports.
• Act as a key stakeholder in evaluating, scoping, and delivering new development initiatives to enhance CRM functionality and align with evolving business needs.
• Collaborate with cross-functional teams to identify process inefficiencies and implement scalable, system-based solutions.
• Maintain and evolve internal documentation, training materials, and best practice guidelines for Salesforce usage.
• Conduct testing and quality assurance for new features and integrations, ensuring alignment with business requirements.
• Stay current with Salesforce platform updates, industry trends, and emerging technologies to ensure ongoing system optimization.
• Regularly perform process analysis and recommend improvements to maximize operational efficiency.

• Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.
• Salesforce Administrator Certification
• 5+ years of experience as a Salesforce Administrator with a focus on Sales Cloud
• Proven experience supporting sales/revenue operations, marketing, or business development teams
• Prior experience in a CRO (Contract Research Organization) or a similar regulated environment is highly desirable.
• Deep understanding of Salesforce architecture, including the ability to design and implement custom solutions using advanced configuration (flows, approval processes, formula fields, etc.).
• Demonstrated knowledge of Salesforce best practices, data governance, and security standards.
• Strong analytical and problem-solving skills; ability to diagnose system issues and recommend practical solutions.
• Experience with MCAE (Marketing Cloud Account Engagement / Pardot) is a strong advantage.
• Comfortable working both independently and collaboratively in a fast-paced, cross-functional environment.
• Fluent in English

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.  

To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us. 

Our Offer

• Competitive salary
• Dynamic team of colleagues in a fast-growing company – possibility for your quick career growth
• Multicultural environment, English as a company language
• Strong emphasis on personal and professional growth
• Extensive and specialized trainings in pharmacovigilance – internal trainings provided by skilled professionals, but also prestigious trainings/seminars taking place abroad
• Friendly working environment with several social events per year

Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join!  

• Quality 
• Integrity & Trust  
• Drive & Passion  
• Agility & Responsiveness  
• Belonging 
• Collaborative Partnerships  

We look forward to welcoming your application.