Offer summary

Qualifications:

1-2+ years of professional account support experience., Post-secondary degree or diploma in communications, fundraising, marketing, or technology., Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences., Experience with digital technologies and web-based software, along with a passion for charities and fundraising..

Key responsibilities:

Provide ongoing technical support for multiple charitable clients using the raisin® online fundraising system.

Train clients on all aspects of the raisin® product, both web-based and in-person.

Maintain and update the CRM tool with account activities and ensure accurate tracking of support time.

Support marketing initiatives and assist in business and product development as directed.

Job description

Company Description

A.K.A. New Media Inc. (A.K.A.), an advanced technology and communications company, has an immediate requirement for a dynamic, focused, organized and energetic Account Coordinator who enjoys problem solving, to join its raisin® team.

raisin® (a product of A.K.A.) is a SaaS based, state-of-the-art, online and mobile fundraising platform that empowers charities and non-profits across Canada and the United States to reach and exceed their fundraising goals.

To learn more about raisin visit: www.akaraisin.com.

Job Description

In the role of raisin® Client Experience Coordinator, duties include:

Technical Support – Provide ongoing account and product support for multiple charitable clients using the raisin® online fundraising system
Training – Train clients on all aspects of the raisin® product (web-based and in-person)
Tracking – Ensure that CRM tool is kept up to date with all account activities, opportunities and contact details. Ensure that support time is accurately tracked and billed
Marketing – Support marketing initiatives (online and print) as directed
Business Development – Provide ongoing business development support as directed
Product Development – Assist in identifying features for future product development as directed

What We Can Offer You:

A stable but growing, exciting company that’s been around for more than 20 years
Competitive salary
Comprehensive health and benefits package
Team building and social events
Fun, intelligent co-workers to support through challenges, changes, and improvements
We are located in the Junction neighbourhood of Toronto, however, during the current climate, remote employees who are a Canadian permanent resident, or have a valid work permit for Canada will also be considered if a strong fit.

This position is full time, Monday to Friday. Salary Range: $44K - $50K, commensurate with experience.

COVID-19 & Precautions:
Currently A.K.A.'s entire team is working remotely. As such, all training, on-boarding, and the fulfilment of the role will be carried out remotely until further notice. However, A.K.A. reserves the right to request in-person, onsite meetings, as long as Ontario Health and Safety COVID-19 protocols are met. In the future, once this situation changes, candidates need to be able to work (at least part-time) on site at A.K.A.'s soon-to-be fully-renovated office in the Junction neighbourhood of Toronto, ON.

Qualifications

Requirements:

1-2+ years professional account support
Post-secondary degree or diploma (preferably communications, fundraising, marketing or technology)
Key values of honesty, integrity, professionalism and passion for customer service and technology
Experience supporting or using digital technologies and web-based software
Excellent written and verbal communication skills
Able to communicate technical concepts to a non-technical audience
An understanding of and passion for charities and fundraising

Nice to Haves:

Experience in a Digital or Marketing Agency environment
An interest in or passion for Not-For-Profits and volunteering
Bilingual (English/French)
Most importantly, you must be positive, highly organized, and enjoy challenges
Not-for-profit & fundraising experience
Web development & software development, HTML & CSS
Customer service
CRM systems (HubSpot & Salesforce)
Project management
Sales experience, including prospecting and cold-calling

Additional Information

For additional information about AKA raisin and the parent company, A.K.A. New Media, please be sure to visit the following websites:

AKA raisin (The Product): www.akaraisin.com
A.K.A. New Media Inc. (The Parent Company): www.akanewmedia.com

Please attach a resume that describes your specific contribution/role on any projects mentioned in resume.

Only shortlisted candidates will be contacted. Please no recruitment agencies.

Required profile