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BHR- TP- Bangalore

Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

Minimum Graduate degree required., Excellent communication skills are essential., 2-4 years of experience in a similar role is preferred., Experience in the BPO industry is an advantage..

Key responsibilities:

  • Act as a liaison between HR and employees/process owners in operations.
  • Resolve queries, grievances, and escalations within set timelines.
  • Support operations in managing attrition and implementing improvement initiatives.
  • Conduct employee engagement activities and manage the end-to-end IJP process.

Axcess Consultancy Services logo
Axcess Consultancy Services Human Resources, Staffing & Recruiting TPE https://www.axcesscareers.com/
11 - 50 Employees
See all jobs

Job description

Job role for Executive/ Sr.Executive / Officer - BHR
PFB the Roles and responsibilities: 
· Interface between the HR and the employee’s/ Process owners in Operations.
Responsible for regular interaction with the Process Owners to understand their
expectations.
· Ensure all queries, grievances and escalations across processes are resolved within
committed timelines; conduct investigation in employee grievance/ disciplinary cases
and take necessary disciplinary action 
· Supporting operations in controlling attrition; separation trends identified and action
plan devised to address key drivers of attrition
· Respond and resolve issues arising out of work or from within a team or across
departments that may have a bearing on team effectiveness
· To assist in implementation initiatives for the Organization
· To facilitate clearance formalities for F&F process
· To develop and implement initiatives that bring about improvement in overall
productivity, satisfaction, discipline and morale in the Ops cluster
· Taking new hire induction
· Planning and conducting Employee Engagement and CSR activities.
· Handling end to end IJP process
· Conducting Post Orientation feedback
· Early Warning System: Adherence Monthly Review
· Conducting Policy Awareness Workshop
· Support during ramp ups & ramp downs
· Tracking and close looping of performance issue/discipline issue/PIPs
· Conducting/Facilitating RNR
· Maintaining Trackers (IJP, CAP / DAP, Attrition Analysis, etc.
Eligibility :
· Minimum Graduate
· Excellent communication Skills
· Minimum 2-4 years in same role
· Preferred someone from BPO industry.

# 6 days working

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Employee EngagementGrievance ArbitrationUtilities BPO

Other Skills

  • Teamwork
  • Communication
  • Problem Solving
Are you interested?

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