Offer summary

Qualifications:

Graduate degree required., Experience as a Team Leader in banking, preferably in Home Loan or insurance., Minimum 1 year of experience in a BPO environment, specifically in inbound customer service or voice processes., Strong understanding of team management and KPIs such as AHT, Shrinkage, and Attrition..

Key responsibilities:

Lead and manage a team in the Operations department.

Monitor and report on team performance metrics and KPIs.

Ensure high levels of customer satisfaction and team productivity.

Conduct regular team meetings and provide coaching to team members.

ACS assists the organization to recruit the best skilled personnel for their unique openings.Our organization operates to serve Indian & International clients for their employment necessities at all levels. Being a client centric company, we insist on to ascend the pinnacle of accomplishment by offering personalized staffing services. We have developed our core competence in the field of Staffing, workforce planning, Training and Development, performance management competence analysis, and development, balance score card, and other various Human resource practices. Our holistic approach to pro-active customer service has helped us carve a niche for ourselves in the placement related industry.We make efforts to understand the industry and the needs of our clients and make use of our resources to fulfill those needs in a reasonably most advantageous way. Based on the feedback from our clients, we embark on to improve the quality standard and offer international standard services. ACS core strength is our well trained & experienced staffs who work on the principle of “Right Man@ Right Job”, under dynamic leadership of HR professionals who are having experience in the field of HR and specialized in Multi Level Recruitments. This way we not only save time but also help our clients recruit suitable staff in short time.

Job description

Team Leader - Need someone who has banking Exp as Team Leader + Graduate. Candidate should be preferably from Home Loan or insurance background. Salary up to 4.20 LPA

Candidate should have Inbound customer service, ecommerce process or any voice process background knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 Year.

Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations.

Should have managed Team and worked towards bottom quartile.

Excellent communication skill.

Shift: Day Shift

Week off : Two rotational weekly off.

Required profile