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Dialer - TP- Bangalore

Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

Preferred 2+ years of demonstrated leadership experience in a BPO or call center environment., Strong knowledge of dialer operations, CRM systems, and analytics tools., Good analytical skills with the ability to interpret MIS and take real-time action., Proficiency in MS Excel and effective communication skills in both verbal and written formats..

Key responsibilities:

  • Plan and implement dialer campaigns across the organization.
  • Track and publish campaign reports for various departments.
  • Analyze dialer data to generate insights for improving communication efficiency.
  • Engage with operations and other functions to enhance calling and tracking mechanisms.

Axcess Consultancy Services logo
Axcess Consultancy Services Human Resources, Staffing & Recruiting TPE https://www.axcesscareers.com/
11 - 50 Employees
See all jobs

Job description

Role Description

 Planning and Implementing Dialer Campaigns across the organization.
 Tracking and publishing campaign reports for various departments.
 Analysing dialer data and generating insights for improving communication
efficiency.
 Continuously engage with operation & other functions in the organization to
improving, calling and tracking mechanisms.
 Responsible for supporting quality and operations related MIS & Analytics.
 Strong Knowledge on Dialer operation related activity.
 Responsible to highlighting abnormalities & fixing issues attributes we are looking
for.
 Preferred 2+ year demonstrated leadership experience. Must have experience 
Managing a stressful and ever changing environment.
 Knowledge of CRM, dialer, Database, Dialer functionality & Analytics tool.
 Communicates clearly in verbal and written formats. Ability to set attainable goals
 Good analytical skills (ability to read MIS and take real time action).
 Ability to work with senior leadership and management teams across Business units.
 Ability to get on the ground be part of functional teams.
 Should be comfortable managing and working with ambiguity and finding Solutions
from the same.
  •  Should be proficient in MS Excel.

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Microsoft Dynamics CRMCall Center ExperienceAnalyticsBusiness OperationsCampaign ManagementClient ServicesCampaign ManagementLeadership Analysis

Other Skills

  • Microsoft Excel
  • Analytical Skills
  • Problem Solving
  • Goal Setting
  • Teamwork
  • Communication
Are you interested?

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